Interview with Kevin Warren, president of US customer operations, Xerox

By: Gary Tubridy Sales Leadership, Sales Strategy

In this video from Alexander Group’s 2011 Chief Sales Executive Forum, Kevin Warren, President of US Customer Operations for Xerox, shares insight on how Xerox uses a mix of customer feedback, cutting edge sales tools and a multi-channel sales model to help their sales team keep an edge on the competition.

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Gary Tubridy

Gary Tubridy is a senior vice president of the Alexander Group and the general manager in charge of the firm’s management consulting business. Gary’s consulting work is focused on increasing marketing and sales effectiveness with particular emphasis in technology and medical products industries. Gary has deep expertise in diagnosing sales management issues and helping clients execute action plans to improve results. His research is focused on best practices of leading sales organizations in North America with particular emphasis on sales force transformation and the role of sales leadership. He leads the Alexander Group executive events series and hosts the Operations and Executive Forums. He is one of three founding stockholders of the Alexander Group.


Gary has been with the Alexander Group for over 35 years. Prior to that, Gary was in sales with the IBM Corporation. Gary holds a B.A. from Brown University and an MBA from the Graduate School of Business at Columbia University.


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