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We’re proud of the history of the annual Operations Forum – which continues to sell out early each year.

As operations leaders’ roles continue to evolve, the Alexander Group will remain on the forefront of change—delivering events with impactful insights and innovative journeys across industries. Increasingly, this Operations Forum has become a “must attend” for Revenue, Sales and Commercial Operations leaders.

Find out why and enjoy the powerful and far-reaching benefits of participation!

Enduring leadership companies are characterized by these tenets:

  • Missions not limited to profit and growth but include a higher order purpose with leaders who care and listen
  • Investments and programs that enable a superb employee experience
  • Leaders who understand the importance of harmonizing functions across the marketing/sales/service/ops continuum
  • Systems and technology that make people better, not obsolete
  • Operations (people, process, tools) actively listening to the market and are prepared to adapt
  • Agility based on a relentless need to find what works, constantly experiment and scale fast
  • Belief in diversity, equity and inclusion because it is the right thing to do AND good business
  • Progress DNA—the tendency to always press forward, particularly when the winds of change are blowing hardest

Join us and sign up today!

Who Should Attend?

Revenue Operations
Sales & Commercial Operations
Sales & Marketing
Customer Experience & Success
Sales Enablement

 

2022OperationsForumBrochureDownload Agenda

Monday, August 15th

5:00-6:00pm CT

Opening Cocktail Reception

6:00-6:50pm CT

Group Dinner

6:50-7:00pm CT

Official Welcome

7:00-7:40pm CT

Keynote

Enduring Companies Create Enduring Customers
Lance GrunerEVP, Global Customer Care, Mastercard

7:40-7:55pm CT

Break

7:55-8:40pm CT

Keynote Panel

Enduring Companies Create Enduring Customers
Paul FippsSVP, Customer & Partner Excellence, ServiceNow
Lance GrunerEVP, Global Customer Care, Mastercard
Sarah PersonetteChief Customer Officer, Twitter
Amy ShoreEVP & Chief Customer Officer, Nationwide

Most companies want “customers for life.” The question is, how? Enduring companies know the secret. Missions that put customers first, cultures that emphasize superior talent and operations that enable learning and teamwork. Learn how enduring leaders pour all of this into a recipe that enables exceptional customer experiences, consistent results and enduring customers.

 

Tuesday, August 16th

 

8:00-9:00am CT

Breakfast

9:00-10:00am CT

Interactive Executive Panels

1.  Driving Unity Across Internal/External Partners & Alliances
Omer KrugmanHead of Value & Analytics, Gong
Brenda DennisGlobal VP, Commerce Operations, Cisco
Juliane KepplerVP & Global Head of Sales Operations, Nasdaq
Heather UnderhillSVP, Client Operations & Experience, Teladoc Health

New revenue and customer engagement models are forcing companies to rethink partner strategies, strategic alliances and their roles in the revenue ecosystem. Unifying marketing, sales, service AND partners to effectively drive customer value is more important than ever. Mutual expectations from both partners and suppliers have irrevocably changed. Revenue operations is a lynchpin across internal/external partners – helping to solidify strategies, tools and metrics resulting in a seamless customer experience.


2.  Building the Next-Gen Revenue Ops Team: Talent, Processes & Tools

Mahesh KumthekarVice President, Strategy, Pricing & Commercial Analytics, Veritiv Corp.
Cameron McKenzieVice President, Commercial Operations, Pacific Biosciences
Melodie SchwartzVice President, Enablement & Operations, Spiff
Bryan StevensVP, NAM – Commercial Operations, Schneider Electric

Build, buy or both? That’s the challenge facing today’s revenue ops leaders. Is it wiser and faster to develop internal talent skills or hire in a fiercely competitive job market? What steps are leaders taking to drive engagement, creativity and collaboration across hybrid teams? And what’s the right balance of existing and newly purchased tools to gather internal/external insights and improve management and workforce effectiveness…all while supporting the growth mission?

10:20-11:00am CT

Keynote

Mission Driven Organizations Achieve More
Matt RennerPresident, U.S. Commercial Operations, Microsoft

11:00-11:20am CT

Break

11:20-12:00pm CT

Keynote

Listen & Learn to Make People Better…Then Take Action
Kerstin WagnerEVP, Global Marketing & Sales Ops Lab Diagnostics, Siemens Healthineers

12:00-1:00m CT

Group Lunch

1:00-2:00pm CT

Ask the Keynotes (Q&A Session)

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