The Operations Forum is a must attend for Revenue, Sales and Commercial Operations leaders driving 2020 growth across today’s unpredictable customer environment.

Powerful stories, insights, tactics and actionable takeaways (for your 2020 growth plan) will be shared through a diverse agenda designed specifically for senior management across today’s hottest topics.

Whether you want to test your thinking, brainstorm solutions to key leadership and operational challenges or network with more than 125 cross-industry practitioners…this event delivers.

Find out why executives from some of the best performing organizations return each year. Take advantage of our early discount!


Bringing Your Team?

Contact Betty Corrado for Pricing

Who Should Attend?

Revenue Operations
Sales & Commercial Operations
Sales & Marketing
Customer Experience & Success
Sales Enablement

Operations Forum Agenda - The Alexander Group, Inc.

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  • 5:00 pm - 6:00 pm
    Opening Night Reception
    6:00 pm - 6:45 pm
    Group Dinner
    6:45 pm - 7:40 pm
    • The Role of World Class Revenue Ops in Building a 24×7 Experience
    7:40 pm - 8:20 pm
    Keynote Panel
    • The Impact of a 24×7 Workday on Revenue Ops
    8:20 pm - 9:20 pm
    Networking Cocktail Hour
  • 8:00 am - 9:00 am
    9:00 am - 10:00 am
    Multi-Industry Executive Panels
    • New Metrics for 24×7 Customer Engagement

      New seller responsibilities are emerging to meet 24/7 customer expectations before, during and after the sale. New roles are being deployed to support such coverage, such as the post-sale Success Manager. What exactly are these new roles and how do they change the way in which field sellers should be measured and goaled

    • Part 1: The Impact of New Roles on the Compensation Ecosystem

      New roles are emerging to support coverage of the 24/7 customer such as Field Marketing Support Managers and Success Managers, to name two. How do such vital, new team members change the way in which field sellers manage customer coverage? And how does this impact the way in which they should be paid?

    • Digitalizing Sales Talent: How To Infuse Contemporary Skills

      The 24/7 customer expects access to insights and assistance when and where they want it. This is often achieved with digital connectivity. How does this change the way in which field sellers do their job? What new competencies are required to do this job well? How do they get it?

    10:15 am - 11:15 am
    • Kick-Starting Your Digital Journey: Lessons From a Disruptor
    11:15 am - 12:15 pm
    • Revenue Operations Role in Achieving Customer Success
    12:15 pm - 1:50 pm
    Keynote Panel Lunch
    • Customer Success
    1:50 pm - 3:20 pm
    Interactive Think Tanks
    • Harnessing Data for Winning Plays Across Marketing, Sales & Service
    • New Views on Sizing & Segmentation
    • The Road to Unification: Bringing Marketing, Sales & Service Together
    • Part 2: The Impact of New Roles on Territories & Quotas
    3:20 pm - 4:20 pm
    Closing Networking Reception

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