As Global VP, Commerce Operations, Brenda Dennis is responsible for providing world-class customer and partner services for the Americas, Cisco’s largest sales geography representing $30B and 67% of Cisco’s revenue. Her team of nearly 400 optimizes the commerce experience, deal readiness, supply change management and sales productivity, making it easier for customers and partners to do business with Cisco. In her role of leading engagement with senior global sales executives responsible for accelerating Cisco’s move to SaaS, XaaS and Cloud-based platforms, one of Brenda’s top priorities is driving operational innovation to support Cisco’s transformation to recurring revenue and worldwide rollout of buying programs. She also serves as an executive sponsor for IBM and Hartford Insurance.
Brenda was promoted to her current operations role from her executive role in Sales as senior director of Global Sales Strategy & Transformation, where she mobilized collective resources to deliver transformational experiences for customers worldwide. Working closely with Cisco’s Executive Leadership Team, she was responsible for sales growth and acceleration strategies, across Large Acquisitions, Cloud, IoT, Pricing and Profitability, $1B Global Infrastructure Fund, and Service Provider. Throughout her 24 years at Cisco, Brenda has held several high-profile sales leadership roles, leading multiple teams, and driving billions in revenue. Before joining Cisco, she spent eight years at Sprint Communications in Sales Leadership and was Sprint’s nominee for Fortune Magazine’s “Hot Shots Under 30 in Telecom.”
Possessing a strong track record for profitability, stakeholder relationships, growth initiatives, and commitment to customer and partner success, Brenda has received multiple awards, including, most recently, the 2020 Diversity Journal Women Worth Watching and the 2019 Stevie Gold for Female Executive of the Year.
As a passionate and energetic speaker, Brenda often keynotes in areas of leadership, business, sales, operations, technology, diversity and talent development. She has captivated audiences around the world speaking at events, including the California and Pennsylvania Conferences for Women, TEDx, Cisco Live, Women’s Business Forum, Cisco Empowered Women’s Network (CEWN), Women of Impact, and many others.
Brenda earned a Master of Business Administration (MBA) from Marymount University, a Business Administration (BA) degree in International Business from Oregon State University, and studied at the University of Technology in Sydney, Australia. She continues her executive education at MIT and the Wharton School of Business and has served on the Boards of the Alice Paul Institute and Big Brothers Big Sisters in New Jersey (3-year Board Chair).Close
Paul Fipps joined ServiceNow in early 2021 as its senior vice president, Customer and Partner Excellence. Since then, he has been laser-focused on building a seamless end-to-end customer experience for ServiceNow’s 7,400+ global enterprise customers – a number that includes 80% of the Fortune 500. As part of that effort, he led the development of “ServiceNow Impact”…a first-of-its-kind value acceleration solution that meets you where you are in your unique ServiceNow journey enabling faster business outcomes.
Prior to joining ServiceNow, Paul spent seven-plus years at Under Armour as its chief experience officer and chief digital officer, leading the global direct-to-consumer business and launch of the Under Armour Connected Shoe. For his contributions to the state of Maryland through international business growth, he was honored by Governor Larry Hogan with the “2019 Maryland International Business Leadership Award.”
Paul currently sits on the board of MyFitnessPal. He is a proud U.S. Army veteran.Close
Lance Gruner is Executive Vice President, Global Customer Care, for Mastercard. As the leader for one of the largest organizations in a multi-billion-dollar global technology company, he is responsible for leading an organization of trusted experience advocates for consumers, customers, colleagues and partners. His organization includes B2B and B2C Customer Care, CX Technology, Operational Excellence, Customer Experience and Engagement, Customer Integration and Customer Intelligence and Data Science teams — responsible for providing service and support experiences for over 800 products in 186 countries and 64 languages for Mastercard customers. Mr. Gruner chairs both the Customer Experience and Voice of Customer Councils and is also responsible for driving strategy, alignment and innovative care execution with other external stakeholder groups including global merchants, governments and digital institutions.
Mr. Gruner is a customer experience and operations expert with extensive experience delivering results in B2B, B2B2C and B2C environments with premium, iconic brands in hospitality, travel and financial services. Mr. Gruner’s expertise and passion centers around the customer, customer experience, customer centric culture development and transformative customer strategies that
create deep emotional connections with customers. As one of the industry’s most experienced and respected thought leaders, he is a highly sought-after keynote speaker for many conferences and corporate meetings world-wide.
Mr. Gruner holds a Master of Science degree in Strategic Management and a Bachelor of Science degree in Finance from Purdue University and is the Advisory Board Chair for Customer Contact Week (CCW) and is a Board Member for Nashville Ballet.Close
In her current role as VP, Global Head of Sales Operations at Nasdaq, Juliane Keppler promotes the productivity and success of global sales and account management teams for the company’s Investor Relations and ESG SaaS and Advisory Business.
In earlier roles, she was the Global Head of Regulatory Advisory Services and Managing Director of Investor Analytics. As an effective change manager and process optimizer, Juliane is known for her impactful leadership, mentoring and supervision of domestic and off-shore teams.
Previously Keppler served in progressive management and senior analytical roles for KPMG LLP and Morgan Stanley. She is a capital ownership expert that ensures integrity of investor data collection, aggregation and delivery for IRS regulation and SEC compliance – as well as global investor communications initiatives.
Juliane is a published author public speaker and respected consultant – providing clients with the tools needed to reduce risk exposure across the capital ownership assessment landscape.
Keppler was name COO of the Women’s Initiative at Nasdaq (WIN) – a global affinity group with a mission to empower, educate and engage the firmwide women’s community.
Juliane received her MBA from Baruch College in Finance and her BA from Clark University. She has also completed Special Education training to help behavior disordered adolescents and mainstream elementary school students.Close
Mahesh Kumthekar is a senior executive in the Industrial and Distribution sectors with over 20 years of success in driving Revenue and Margin growth. As a vice-president, he currently leads the Strategic Planning, Pricing and Data Analytics functions at Veritiv, a Fortune 500 company.
Mahesh previously led Procurement, Supply Chain, Manufacturing and Operations Planning functions with top tier companies such as Ford, McKinsey, Eaton and International Paper. He brings a global perspective with broad geographic experience across North America, SE Asia, and Europe.
Kumethekar holds a Ph.D. in Chemical Engineering from The Ohio State University and an MBA from University of Michigan’s Ross School of Business. He also serves on the Advisory Board for the Chemical & Biomolecular Engineering Department at Ohio State.Close
Cam McKenzie is the vice president of Commercial Operations for Pacific Biosciences – the American biotech company that designs, develops and manufactures sequencing systems to help scientists resolve genetically complex problems.
In his current role, Cam leads a multi-faceted organization, establishing a scalable commercial infrastructure in a high growth environment. His oversight includes Commercial Support, Training, Technology, Strategy and Operations, along with Tech Support and Commercial Enablement. Over the past decade, he held progressive roles within the Finance and Commercial organizations at Illumina. Most recently, he served as the senior director of Commercial Operations for the Americas, leading Revenue Operations, Inside Sales, Commercial Training, Data & Analytics and Customer Care.
Cam has a passion for building great teams and creating a culture rooted in delivering results and having fun. He holds a Master’s degree in International Management from the UCSD School of Global Policy and Strategy and a Bachelor’s degree from Northern Arizona University.Close
As of August 2021, Sarah Personette is Twitter’s chief customer officer overseeing revenue, customer relationships, strategy and operations. Since October 2018, Sarah has been the global vice president of Twitter Client Solutions where she led Twitter’s relationships with top marketers and agencies worldwide. Sarah oversaw a team of regional business leaders, as well as Twitter’s global teams focused on client partnerships, agencies, resellers, API partners, brand strategy and creative solutions.
Previously, Sarah was the chief operating officer of Refinery29, where she oversaw business strategy and development, customer revenue, business marketing, growth marketing and analytics, creative services, and research.
Prior, she served as the vice president of Facebook’s Global Business Marketing team from 2014 through 2017, responsible for providing their customers with innovative and effective marketing solutions for their businesses.
Before rejoining Facebook in October 2014, she was the U.S. president of Universal McCann Worldwide. As president of the media agency, she oversaw strategy, analytics, custom content, cross-channel buying and planning, and business development.
Sarah built and led Facebook’s Global Agency team, where from August 2010 to end of 2012, she led the combination of creative and strategic thinking behind turning cross‐channel campaigns into those fueled by digital insights. She held a number of senior executive roles at Agencies before this.
From 2016-2021, she served as a corporate director for Build-A-Bear Workshop (BBW), a publicly-traded small-cap specialty retail company.
In her philanthropic work, Sarah is a director on the Hackensack Meridian Riverview Hospital Board, a director of Northwestern University’s Alumnae Board, the Modern Marketing Association (MMA), director and executive member of the AdCouncil, and All In Together (AIT) which focuses on gender equity and civic integrity. Sarah is a previous board member of She Runs It (SRI) and the Reisenbach Foundation and a delegate for 30% Club. Sarah received the Female Frontier Leading the Charge Award in 2022, the Next Generation of Women in Communications from NYWICI prio, was inducted into the American Advertising Federation’s Advertising Hall of Achievement and was named one of Advertising Age magazine’s top “40 Under 40” marketing stars. She is also a two-time Rotary International Paul Harris Fellow.
Matt Renner is president of Microsoft’s U.S. Enterprise Commercial Group, which serves the largest commercial customers in the U.S. by helping them to deliver their digital transformation using Microsoft’s full suite of enterprise cloud offerings. In this role, Matt is responsible for leading U.S. enterprise sales and customer success teams including national, industry and technical teams.
Matt brings 25 years of sales and technology experience to Microsoft, most recently as the executive vice president of Cloud Sales at Salesforce.com, where he was responsible for the North American enterprise business. Previously, Matt was the chief revenue officer for SMS Assist, a leading cloud-based multi-site facility management platform. There, he was responsible for all revenue generation, including sales operations and business development.
Matt also held several senior leadership roles during his 20 years at Oracle, including senior vice president of Sales for the combined Business Intelligence and Enterprise Performance Management Unit. Additionally, he was responsible for various application product lines and industries across North America for over a decade.
Matt has a B.S. from the University of Texas at Austin. He serves on several boards of organizations focused on using technology to reimagine the future, support innovation and improve the lives of the people of Chicago where he resides.
Melodie is an award-winning sales enablement and client strategy leader with 12+ years of experience working for pre/post IPO high-growth SaaS companies. Melodie has worked in various roles at Cornerstone OnDemand, DocuSign, Xero, FloQast and Spiff. She’s skilled at partnering with internal and external business leaders to define, measure, and solve complex business challenges to meet revenue objectives.Close
Amy Shore is executive vice president and chief customer officer for Nationwide. In this role, she is accountable for developing and executing Nationwide’s customer strategy to maximize customer acquisition and drive retention to ensure that Nationwide delivers on its mission. In addition, Amy is responsible for managing Nationwide’s corporate real estate and aviation departments.
Previously, she served as president, Nationwide P&C Sales & Distribution. In this role, Amy led P&C agency sales for Nationwide. Her team oversaw staff sales supporting all channels, field sales operations for exclusive and independent agents, and relationship management for larger national agencies/brokers.
Amy has over 30 years of experience in the P&C industry, including over 20 years in varying leadership positions across Nationwide. She has leadership experience in a variety of business functions including sales, underwriting, product/pricing, customer service and general management. She has served as executive sponsor for the Nationwide All Women’s Associate Resource Group and national chair of the company’s United Way campaign.
Amy holds a bachelor’s degree in business administration from Bowling Green State University and is a graduate of the Women’s Senior Leadership Program at the Kellogg School at Northwestern University. She also is a Chartered Property/Casualty Underwriter (CPCU) and Chartered Life Underwriter (CLU). Amy is actively involved in her local community. Currently, she serves on the boards of trustees of Bowling Green State University and the Columbus Symphony. She is a past board member and treasurer of United Way of Delaware County and remains active in their Women’s Leadership network.Close
Bryan Stevens has 20 years of experience within Schneider Electric in a variety of sales, operations, strategy, and leadership positions. While staying focused on improving the customer’s experience, Bryan brings a passion for understanding new markets and business models and driving change to capitalize on those opportunities through collaboration, creativity, and leadership.
As Vice President of NAM Commercial Operations for Schneider Electric, Bryan is responsible for leading Go-to-Market design and transformation, Pricing, Sales Operations, and digital transformation.
Prior to his role Bryan ran the US National Sales + Software organization for Secure Power division, a US based organization that supports customers in designing, deploying, and operating infrastructure, software, and services in all mission critical environments, from small edge applications, to large datacenter environments. Additionally, he has held general management/P&L roles in leading Canada and Mexico business.
Bryan has his bachelor’s degree from Bates College with a major in Physics and a minor in Mathematics and resides in Southern Rhode Island.Close
Heather is a passionate leader with more than 20 years of experience inspiring innovation and leading positive changes in complex environments. At Teladoc Health, she is responsible for improving the client experience, optimizing revenue & scaling operations in areas including benefit administration, payer management, client onboarding, reporting and analytics, and client support functions. Previously, she served in leadership roles at Eli Lilly & Company & Doctor on Demand, always with a focus on building trusted partnerships with quality & a relentless emphasis on talent & culture.Close
Kerstin leads Siemens Healthineers global Laboratory Diagnostics marketing organization, which is focused on delivering diagnostic workflow excellence and clinical value to customers in networked care settings.
Her team is responsible for delivering innovative instrument and assay solutions that address diagnostic market needs for key disease states. Kerstin drives the strategic marketing strategy, which includes the creation of market-shaping innovation, cross-industry alliances and partnerships, and digitally enhanced offerings that aim to transform healthcare.
Kerstin has extensive experience in the in vitro diagnostics (IVD) field, having held several leading positions in R&D, product line management, global and regional marketing, and customer management, before being appointed to her current role. Kerstin has broad experience in business and policy-related matters, including value-based care and healthcare industry trends. She previously represented Siemens Healthineers IVD interests on the board of MedTech Europe and was recently appointed to the board of directors of the German American Chamber of Commerce (GACC).
Kerstin is a member of Chief, private network designed for the most powerful women in leadership to strengthen their leadership, magnify their influence and pave the way to bring others with them. She is also an active mentor in the Cherie Blair Foundation, helping women starting their own business in low to mid-income countries.Close