Speakers

Teresa Anania SVP, Global Customer Success, Renewals & Customer Experience
Zendesk

Focus Session Speaker

Teresa Anania is Senior Vice President of Global Customer Success, Renewals & Customer Experience at Zendesk where she leads the management and development of the company’s global client base, including all customer segments from Enterprise to our smallest customers.

Teresa’s remit is to ensure Zendesk’s customers are realizing maximum business value across the customer lifecycle and achieving their ROI goals which ensures their renewal and opportunity for expansion.

Prior to Zendesk, Anania was the Senior Director of Customer Success at Autodesk where she ground-up the scale and tech-touch practice across all market segments. She also previously served as COO at Algor (acquired by Autodesk) and a Senior Manager at E&Y.

Teresa is passionate about developing personalized, outcome-driven experiences that advance customer adoption, retention, loyalty, and lifetime value. She received her MBA and BS from Duquesne University.

Deb Cupp President, North America
Microsoft

Keynote & Keynote Panelist

Deb Cupp is President of Microsoft North America, a $47 billion subsidiary responsible for delivering the full product and services portfolio of Microsoft to all customers based in the United States. The US subsidiary is Microsoft’s largest regional operating unit, managing over 11,000 customers and 900 partners. Deb is responsible for the sales strategy, execution, and revenue growth for the Microsoft US business which spans enterprise, public sector, small and medium businesses, services, and partner communities. She leads a 10,000-person team pursuing Microsoft’s mission to empower every person and every organization on the planet to achieve more.

Prior to her current role, Deb was Corporate Vice President of WW Enterprise and Commercial Industries. She was responsible for the development and execution of Microsoft’s strategy and go-to-market approach with enterprise customers across seven commercial industries: Automotive, Energy, Financial Services, Healthcare, Manufacturing, Media & Communications, and Retail & Consumer Goods. Deb led a team accountable for driving the industry point of view through both product development and customer delivery in both strategic and scale motions.

During her tenure, Microsoft launched the first Industry Cloud for Healthcare in October 2020. This was followed by the announcement of additional Industry clouds in February 2021 when Microsoft shared their continued commitment to expand industry investments.

Deb also serves on the Board of Directors for Avanade, the leading provider of innovative digital and cloud services, business solutions, and design-led experiences on the Microsoft ecosystem.

Christy Del Regno Diversity, Equity & Inclusion Leader
Thermo Fisher Scientific

Executive Panelist

Christy Del Regno is the Diversity, Equity & Inclusion Leader for Thermo Fisher Scientific. Previously, she was the Global Leader of Diversity and Talent for Pall Life Science Corporation, one of Danaher’s Operating Companies leading a team in Americas, APAC and EMEA. Prior to joining Danaher, Christy was the Enterprise Head of University / Diversity Recruiting at CVS Health, the nation’s premier health innovation company helping people on their path to better health. She has more than 20 years of senior leadership experience as an HR generalist and specialist spanning Fortune 20 companies, including General Mills, Pepsi, and Johnson & Johnson, and has held multiple senior leader positions in Human Resources and Talent Acquisition at CVS Health for the last 10 years.

Del Regno is the 2018 recipient of the prestigious Peter C. Thorp Corporate Leadership Award & the 2019 recipient of the Corporate Pacesetter Award from Consortium for superior leadership in diversity recruiting, the winner of 4 CVS Breakthrough Awards and in 2018 was featured in Ivy Research annual D&I report for her leadership of CVS’s first Externship Program. Through her leadership, CVS Health was recognized in the Vault Best Internships in 2017 & 2018 and improved 23 spots on the Diversity Inc. Top 50 list from 2017 to 2019. She is a regular speaker at University & Diversity events and was a speaker at the ERE National 2019 conference, speaking about best in class campus recruitment strategies that can be applied across any company or industry.

Throughout her career, Del Regno has led the people agenda for acquisitions, mergers, and reorganization initiatives. She was the National Co-Chair for CVS Health’s Women Inspiring Success and Excellence (WISE) colleague resource group of 7,500+ members. Additionally, she served as a member at large of The Consortium (a nonprofit alliance of top-tier business schools and corporate partners dedicated to increase the number of underrepresented minorities in business education and corporate leadership), Amos House (a non-profit dedicated to helping people help out of homelessness and poverty, and Babson MBA College, where she advised on results driven HR policies and strategies.

Del Regno earned her MA in Human Resources and Industrial Relations from the University of Minnesota, her SPHR certificate and HR leadership certificate from the Corporate Executive Board.

Commitment to Diversity: Del Regno was passionate about diversity recruiting before it became a key performance metric for companies. She improved Latino hiring by 11% at General Mills, and most recently improved female VP hires at CVS by 18% and racial/ethnic diversity of college hires by 17%.

Kelly Jones SVP, Global Head of Talent Solutions
Cisco

Executive Panelist

Kelly Jones is an innovative People & Communities (Human Resources) leader at Cisco. She is an experienced driver of change who is passionate about the role people play in organizational transformation. A teacher at her core, Kelly is driven by a firm belief that unleashing potential in other people is the foundation of leadership, which has made her determined to coach others to be the most successful version of themselves. Kelly has deep experience building award-winning, high-performing Talent organizations and leading global teams focused on developing data driven, creative solutions to enable business transformation.

Kelly joined Cisco over ten years ago, starting in Talent Acquisition and since working across the company’s People & Communities team as the Client Delivery Lead for Sales and leading recruiting for multiple functions, including Engineering, Operations, and Sales & Marketing. Prior to her current role as Senior Vice President & Global Head of Talent Solutions, Kelly served as Cisco’s Vice President of Join & Connect (Talent Acquisition).

Throughout her tenure at Cisco, Kelly has keenly applied her full range of experiences from these roles with special focus on talent and leadership development, team strategy, workforce planning, and mobility; all while remaining an enthusiastic advocate for embedding inclusion and transparency into all of Cisco’s recruiting and talent mobility processes.

Kelly attended North Carolina State University where she received a Bachelor of Arts degree in pre-law. Soon after, Kelly started her career in the technology consulting industry providing professional and executive placement. She serves as a board member at HeadCount, a nonpartisan organization that uses the power of music to register voters and promote participation in democracy.

Overall, Kelly has had a progressive career in Recruitment and Talent Management and was previously a Vice President of Sales & Operations for Comsys and Principal Owner of her own consulting firm prior to joining Cisco.

Deborah Mcfarlane Chief People Officer
EmployBridge

Executive Panelist

Deborah has more than 20 years of experience as an executive human resource leader with US-based and global operations. She is currently the Chief People Officer for EmployBridge, America’s largest industrial staffing firm with approximately 3,000 colleagues, generating $3.5 billion in revenue.

Prior to joining EmployBridge, Deborah served as head of human resources for HD Supply Facilities Maintenance, a $3 billion enterprise with approximately 6,000 associates across North America. During her eighteen-year tenure, she provided executive-level vision, strategy, and execution of human resource and business agendas that elevated service performance and top-line growth – she received the CEO Award for Leadership for her contributions.

Before joining HD Supply, Deborah served as a senior human resource manager for Home Depot Canada, where she contributed as a critical business executive, trusted advisor, and change ambassador, supporting CEOs, presidents, cross-division executives, and stakeholders.

Mcfarlane holds a BA from the University of Guelph in Ontario, Canada.

Lynn Moersch VP/GM, Sales - Home Depot Channel
Whirlpool

Panel Moderator

Lynn Moersch is newly promoted to VP/GM of Sales after leading Whirlpool’s Sales Strategy and Operations teams for the past 4 years. Whirlpool Corporation is the world’s leading manufacturer and marketer of major home appliances. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Consul, Bauknecht and other major brand names to consumers and builders in nearly every country around the world.

Lynn has 20 years of experience in transformative strategy planning and execution. She joined Whirlpool in 2014 as the Home Depot Sales Director before being promoted to Senior Director for Sales Strategy and Operations in March 2016, and most recently promoted to VP/GM Sales & Marketing. Prior to joining Whirlpool, Lynn held positions of increasing responsibility in both Sales and Marketing at Nestle.

In June 2018 Lynn was appointed Co-Lead of Whirlpool’s Women’s Network. As Whirlpool’s largest ERG, Women’s Network is at the forefront of creating a more inclusive work environment for all employees and Lynn is dedicated to making Whirlpool the best place for women to work.

Moersch earned her Bachelor’s degree from Michigan State University and her MBA from Oakland University.

Lynn’s philosophy is that work done well helps us become the best version of ourselves: When you work hard, pay attention to the details of your work, and do a good job, you grow in a number of virtues, including patience, diligence, perseverance and integrity. Every time you grow in virtue you become a better version of yourself. – Mathew Kelly

Tracy Nolan SVP, Branded Retail Sales
T-Mobile

Keynote Panelist

As the Senior Vice President of T-Mobile’s Branded Retail Sales organization, Tracy Nolan leads a fleet of 9,900+ stores, representing 79% of Branded Retails total activations and 80% of their total phone upgrades. She is a people first leader, who’s commitment to delivering Big Results, the Right Way is matched by her dedication to Lead by Example while fostering an inclusive culture for the 22k+ employees who call the US Top 100 Markets home.

Nolan operates as an executive sponsor to countless career growth and development initiatives including the All IN! Campaign, L.E.A.D. High-potential Development Program, the successful launch of the Field Sales Career Path and more! As a fierce advocate for her T-Mobile team, Tracy’s commitment to total employee wellness extends far beyond what happens within the four walls of our stores. She is devoted to creating a truly Un-carrier employee experience, not only for those in her organization, but across the enterprise.

Nolan brings decades of experience, successfully leading retail and sales organizations across Telecommunications and other industries. At the time of the merger between Sprint and T-Mobile, Tracy was the President of National Sales, Strategy and Operations for Sprint and was responsible consumer sales, strategy, operations, and execution. She led multiple channels including, Company-Owned Retail (COR), Dealer, National Retail and Direct to Consumer channels, as well as the continued growth of Sprint’s Sales Strategic Partnerships. Nolan continues to lead both Company-Owned Retail and Dealer (T-Mobile Premium Retail – TPR) channels today.

Tracy is a graduate of Clarkson University, where she majored in Marketing research and Information Management Systems. She has been featured in “Women to Watch” in the cable industry, Influential Women in Business and was the recipient of the Rochester Business Journal’s “40 under 40” award. She was recently elected to the board of the USO of Metropolitan DC & Baltimore.

Robin Norris SVP, Global Sales Excellence
Experian

Senior VP – Global Sales Excellence at Experian, Robin is responsible for Global Sales Strategy, Systems, Analytics, Development, Enablement and Client Insights (NPS Program.) She leads with an organizational charter to drive growth by optimizing Experian’s sales systems and practices to work smarter and sell more.

Prior to her current role, Norris served Experian’s CFO for Credit Services & Decision Analytics, NA and Controller, NA. Prior to Experian, she held several roles at Nissan North America including, Head of Financial Planning and Analysis

During her tenue at the firm and across management roles at Nissan NA, Nissan Motor Acceptance Corporation and Deloitte – Robin is credited for the following milestones and results:

• Improved Salesforce utilization and data quality by improving the user experience and measuring best practice scores
• Developed Global Communities of Practice across various sales operations disciplines to improve collaboration and co-development of programs
• Created the first Global Sales Onboarding program
• Propelled her sales channel revenue by $62m or 18% and improved NPS by 64% to a score of 56 in 2 years
• Developed a framework to integrate companies onto financial systems within 90 days
• Served as regional lead for a global financial systems roll out
• Managed financial aspects of a $340 million cost restructuring program
• Created the first Global Sales Onboarding program

Norris received her Bachelor of Science in Accounting from California State University Long Beach.

Shi Riddle Vice President of People
SPIFF

Executive Panelist

Shi Riddle launched her career with the iconic global retail giant Nordstrom where she first entered the HR arena. Shi was then handpicked to join Intel’s recruitment team where she honed her craft in sourcing and identifying top talent for this Tech industry leader. She transitioned into the land of startups where she became a trusted HR advisor and recruitment leader hitting record-breaking recruiting goals and helping build more inclusive cultures in the process. Shi’s experience expanded to global companies including PayClip Latin America where she helped build this leading commerce and digital payment platform company’s global people & talent team. She’s passionate about the science that goes into building sustainable company cultures and brings this experience to the exciting environment at Spiff as its Vice President of People.

Arquelle Shaw SVP, Sales - Americas
Equinix

Executive Panelist

Arquelle Shaw is Senior Vice President of Sales for the Americas at Equinix, the worlds digital infrastructure company, where she is responsible for leading sales strategy and revenue growth across the region. Arquelle has extensive technology, operational, and organizational leadership experience. Her depth of experience helps clients to harness Equinix’s trusted global platform to bring together and interconnect the foundational infrastructure to enable their digital transformation. Arquelle is a transformative sales leader with a passion for building client-centric, solution-driven sales organizations that help clients achieve critical business objectives. Under her leadership, her team has reported revenue growth every quarter she has led the Americas Sales organization at Equinix.

Prior to Equinix, Arquelle was a sales executive at Accenture, leading sales in Communications Media and Technology. She worked as a trusted partner to key clients and helped shape and deliver business outcomes driving clients’ end-to-end transformation.

Arquelle also was Vice President of Global Sales and Vice President/GM of the Multinational Client Group at American Express. In these roles, Arquelle created and implemented global alignment around a new GTM strategy, significantly shifting revenue growth. She also led the successful transition of the organization’s employees and clients into the American Express Joint Venture, American Express Global Business Travel (Amex GBT).

Arquelle has held senior sales leadership positions at AT&T, where she led multi-billion dollar sales organizations responsible for building integrated technology solutions helping clients digitally transform their businesses. Throughout her career, she has focused on helping her clients and mentoring her teams, and as a result, she has been named one of the “Most Influential Business Women” by the San Francisco Bay Area Business Times multiple times.

Equally important, Arquelle serves as a champion and mentor for Diversity, Inclusion and Belonging initiatives within Equinix and her community. She proudly leads the Equinix Women Leaders Network (EWLN) and Equinix Women in Technology Sales to amplify the voice and visibility of Equinix women around the world. She also is an executive sponsor of Equinix BlackConnect and is founding member of the Equinix PrideConnect Parents Group. She also volunteers as a “Woman of Impact” for the non-profit organization Girls Inc. where she supports creating opportunities for girls in underserved communities through funding and mentoring.

Susan Tousi Chief Commercial Officer
Illumina

Keynote Panelist

Susan Tousi is Chief Commercial Officer at Illumina, where she leads global sales, commercial operations, and commercial strategy and enablement. Susan combines her extensive general management leadership and deep technical knowledge of Illumina’s product portfolio to ensure the global commercial success of the organization. She is committed to empowering Illumina customers with innovations to further unlock the power of the genome.

Susan has been with Illumina since 2012, and previously lead the product development organization as Chief Product Officer. During that time, she was responsible for global engineering, consumables, sequencing applications, IVD, software and informatics development efforts: During this time, she oversaw the most impactful decade of product launches including: HiSeq X, NovaSeq, MiSeq Dx, NextSeq 550Dx/1000/2000, iSeq, VeriSeqNIPT, TSO500,COVIDSeq, DRAGENTM, and Illumina Connected Analytics. Additionally, she led the acquisition of Edico Genomics, BlueBee, and Enancio, combined with Illumina’s existing software solutions, these new capabilities enable scalable, seamless, end-to-end software solutions that drive the utilization of genomic data and accelerate the adoption of genomic data in clinical care.

Susan has more than 25 years of R&D and business leadership at Fortune 100 technology companies and within the life sciences industry. Formerly, she was Corporate Vice President and General Manager for Eastman Kodak’s Consumer Inkjet Systems organization. Prior to joining Kodak, Susan was an R&D program manager for Phogenix Imaging LLC, a joint venture start-up of Hewlett-Packard and Kodak. She previously spent 10 years with Hewlett-Packard in technical and management roles. Along with many academic honors, she has received numerous awards in both business and technology. In 2018, Susan was elected to the National Academy of Engineers. Susan was named one of the 50 Top Diverse Leaders for 2020 by theCalifornia Diversity Council and is a member of the International Women’s Forum, a global organization of preeminent women of significant and diverse achievement.

Susan holds an MBA degree from UCLA and an Honors BS in Engineering Science and Mechanics from Pennsylvania State University. She currently serves as a scientific advisor on Vizgen’s Scientific Advisory Board, as well as on BICO’s Board of Directors.

Deirdre Tully Global Head of Talent Acquisition & Executive Recruiting
GE

Executive Panelist

Deirdre is currently Head of Global Talent Acquisition and Executive Recruiting for GE Corporate and also works across all GE businesses, globally on their executive talent portfolio.  In her career, Deirdre has built talent acquisition, talent management and diversity and inclusion strategies for multiple global organizations and completed numerous talent assessments and executive searches in various industries, including investment management, investment banking, insurance, consumer products, life sciences, medical devices, finance and human resources.

Prior to working with GE, she was the Chief Diversity Officer and Global Head of Talent Acquisition for AXA XL, where she was responsible for developing and leading world-class talent and diversity and inclusion strategies, including candidate attraction and experience and creating a culture where all colleagues were able to perform to their highest potential.  Prior to AXA XL, she was the Head of Global Executive Recruiting for Johnson & Johnson, where she built and led the firm’s first executive recruiting function.  Earlier in her career, she held a variety of recruiting leadership and talent management positions at The Hartford Financial Services Group, leading assessment, recruiting and talent management practices. Prior to The Hartford, Deirdre was a member of the executive committee for one of the largest Global retained executive search firms and helped launch the firm’s first diversity and inclusion practice.   Deirdre is originally from Kentucky and started her career in not-for-profit arts administration.

Deirdre received her B.A. from Centre College.

Leagh Turner Co-CEO
Ceridian

Keynote Panelist

Leagh Turner is Co-CEO of Ceridian and a member of the company’s board of directors. Leagh oversees the end-to-end operations and strong execution that are fundamental to Ceridian’s growth. Leagh joined Ceridian in 2018, serving as President and Chief Operating Officer.

Leagh has been a leader and innovator in the software industry for more than 20 years, previously serving in senior leadership roles at SAP and Oracle, and has twice been recognized by the Women’s Executive Network as one of Canada’s 100 Most Powerful Women.

Leagh is a member of the boards of directors at Manulife, a leading international financial services group, and Plan International Canada, a global not-for-profit that focuses on improving lives of children around the world. She is a strong advocate for the advancement of women in leadership and a champion of diversity, equity, and inclusion within the workforce.

Leagh is a graduate of Western University in London, Ontario.

Lisa Valentino EVP, CS & Addressable Enablement
The Walt Disney Co.

Keynote Panelist

Lisa joined Disney as EVP, Client Solutions and Addressable Enablement reporting to President, Rita Ferro. She leads a division challenged with architecting next generation partnerships rooted in insights, integrated content marketing, and digital for this multi-billion dollar corporation.

Previously, Valentino was Executive Vice President of Revenue Innovation for Univision Communications Inc. (UCI), the leading media company serving Hispanic America. She led UCI’s digital, integrated marketing and revenue teams to develop strategy and activation for customer solutions.

Prior to joining UCI, Lisa worked at Condé Nast where she served as Chief Revenue Officer. In this role, she led growth initiatives as well as strategic planning to accelerate new revenue and transform Condé Nast from a publisher to a client-led media partner and brand storyteller.

Earlier in her career, Valentino worked at ESPN where she oversaw a division responsible for over $1 billion in revenue focused on multimedia partnerships across the company’s portfolio, including domestic and international TV, digital, events, and print. She also managed all digital and mobile ad sales revenue at this firm in her first 3 years of tenure.

Valentino graduated from Lafayette College with dual degrees in English and Art History.

Victoria Yuan Chief of Staff, Vice President Operations
Gong

Executive Panelist

Victoria Yuan is the Chief of Staff, Vice President Operations at Gong where she works alongside the executive leadership team to increase efficiency and productivity of the company, streamlining business initiatives, driving program management and communicating cross functional objectives. Gong fuels revenue engines by giving teams and leadership complete visibility into all deals, team performance and market changes.

Previously, Victoria spent 7+ years at Dropbox where she started as an Enterprise Account Executive and gained experience as a Business Development leader before becoming Chief of Staff to the CEO. During her tenure, the company grew from 600 employees to more than 2800 and enjoyed a successful IPO in 2018.

Victoria lives by the motto of one of her favorite chefs, David Chang, “We’re hoping to succeed; we’re okay with failure. We just don’t want to land in between.” She received her Bachelor of Arts from Colby College.