At the 2014 Chief Sales Executive Forum, Focus Session speaker Lisa Marks, Vice President and General Manager of Global Business Development at American Express Global Corporate Payments, revealed some of the lessons learned in reinventing the sales function at American Express. One of her most important messages was about the “three Rs”:

  • Remove – There are frequently too many layers between the sales function and general management. And between sellers and strategic decision makers. De-layer your organization and get sellers closer to the heart of the business.
  • Reflect – Spend more time thinking about your losses than celebrating your wins. Figure out why you lost and determine what you can do differently next time to win.
  • Reward – Define the performance you expect and be prepared to reward those who bring in the results with both cash and recognition. Make the sellers who reinvent themselves into your heroes.

The illustration below from graphic recorder Kelly Kingman illustrates Lisa’s presentation in a most innovative way. Enjoy! Picture1We look forward to sharing more graphic recordings of more keynote presentations from the 2014 CSE Forum in the coming weeks.

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Insight type: Article

Industry: Cross-Industry

Role: C-Suite, Sales and Marketing Leadership

Topic: Events, Insight Led Selling

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