Diversity, Equity and Inclusion (DEI) is a commitment to honor individuals and embed the spectrum of their perspectives across the organization. Leaders implementing advanced DEI programs actively assess their customers, talent and business models through these additive perspectives, ultimately aligning the three components to enhance their market position.
Effectively implementing DEI requires leaders not only to show inherent respect for their employees, but also to follow verbal commitments with concrete and measurable actions. Executives that successfully align commitments to actions are able to tap into the exponential creativity of their workforce, leveraging this energy to deliver more significant value propositions to customers.
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“You cannot deliver the best customer experience unless you deliver an excellent employee experience. Only a culture that values listening and acting can deliver this.” - Tiffani Bova, Global Growth & Innovation Evangelist at Salesforce