Speakers

2018 CSE Annual Forum

Join us for this incredible opportunity to hear from the world’s biggest and most innovative sales organizations about what they are doing to identify, nurture and retain customers in the face of unprecedented change.

Hear about the customer strategies and transformation journeys from previous Forum Speakers who lead global organizations.

  • Roster

Sam Abdelnour
VP Sales, N.A. Region
Whirlpool
Biography »

Sam Abdelnour’s Sessions

VP Sales, N.A. Region, Whirlpool

Sam Abdelnour

VP Sales, N.A. Region, Whirlpool

In the highly competitive, constantly shifting US retail appliance market, Whirlpool Corporation, the world’s leading manufacturer and marketer of home appliances, has maintained long term, loyal relationships with retailers, large and small.

Sam Abdelnour, Vice President of Sales for the company’s North American region leads the company’s 500+ member, multi-channel sales force. His team is focused on maintaining trusted relationships with trade customers critical to getting Whirlpool’s appliance products into the homes of consumers in markets all across the country.

A 40 year veteran of Whirlpool, Abdelnour has comprehensive experience through numerous positions he has held across sales, merchandising, marketing and management. He is a recognized expert on appliance industry trends and a frequently sought after speaker addressing large audiences of appliance retailers each year at industry conferences and trade events.

Whirlpool places a high priority on being innovative and the way the company serves its trade customers is no exception. Under Abdelnour’s leadership, the company launched a number of key innovations including the World of Whirlpool brand experience showplace in Chicago which serves as an immersive training ground for trade customers to interact with Whirlpool products. The company’s Real Whirled program is a one of a kind experiential training for new sales professional ensuring the highest level of product knowledge and trade customer service.

An avid golfer, Abdelnour hosts trade customers from across the county each year at the Senior PGA tournament, sponsored by Whirlpool’s KitchenAid brand.

His passion for building strong connections extends beyond the physical walls of Whirlpool to benefit communities where its employees live and work. In line with the company’s exceptionally strong focus on social responsibility, he is active with charitable and community organizations including the Boys & Girls Clubs of America, the Blossomtime festival to benefit youth development in Berrien County, Michigan and the OutCenter in Benton Harbor, Michigan.

Sam is very passionate about giving back to his community. He believes in striving to make the community one of the most premier areas to live and visit in Southwest Michigan. He serves as President of the Harbor Shores Development Trustees and also as President of the St. Joseph Public Schools Foundation. He is committed to ensuring the community thrives and excels.

A native of Detroit, Abdelnour holds a Bachelor of Science from Eastern Michigan University.


Raymond Berglund
VP, Global Commercial Operations & Digital Customer Infrastructure
KCI - An Acelity Co.
Biography »

Raymond Berglund’s Sessions

VP, Global Commercial Operations & Digital Customer Infrastructure, KCI - An Acelity Co.

Raymond Berglund

VP, Global Commercial Operations & Digital Customer Infrastructure, KCI - An Acelity Co.

Bio forthcoming


Jamie Braunstein
Senior Dir., Global Sales Enablement
ESPN
Biography »

Jamie Braunstein’s Sessions

Senior Director - Global Sales Enablement, ESPN

Jamie Braunstein

Senior Director - Global Sales Enablement, ESPN

Bio forthcoming


Andrew Budkofsky
Publisher & CRO
Rolling Stone
Biography »

Andrew Budkofsky’s Sessions

Publisher & CRO, Rolling Stone

Andrew Budkofsky

Publisher & CRO, Rolling Stone

Andrew Budkofsky currently serves as publisher and CRO of Rolling Stone, a PMC Company. Five decades since its founding, Rolling Stone has evolved into a multi-platform content brand with unrivaled access and authority, reaching a global audience of over 60 million people per month. It’s a leading authority for music reviews, in-depth interviews, hard-hitting political commentary and award-winning journalism across print, digital, mobile, video, social and events.

Prior to this, Andrew was chief revenue officer for Digital Trends, a digital media company focusing on technology news, reviews and insights.

Budkofsky has held numerous board positions on charities including YANY (Youth Audiences of NY) and serves as an advisor to various digital media startups.

Andrew graduated from Boston University and immediately embarked on a career in advertising and marketing in both television and digital media.


Angela Cooper
GM, WW Customer Success Strategy & Operations
Microsoft
Biography »

Angela Cooper’s Sessions

GM, WW Customer Success Strategy & Operations, Microsoft

Angela Cooper

GM, WW Customer Success Strategy & Operations, Microsoft

Angela Cooper leads the worldwide strategy and operations org for Microsoft’s Customer Success organization which is focused on helping customers to achieve business value through technology adoption.

Prior to this role, Angela was the Microsoft GM for the largest U.S. ISV partners, helping them with cloud transformation through strategic partnerships. She also held roles as GM of sales transformation during Microsoft’s earliest work on customer success. Before this, Angela led the Worldwide Server and Cloud businesses for Enterprise. Her primary focus was on Microsoft Azure where she led Azure enterprise sales for the company and championed the investment in the cloud solution architects. She also led sales for >$10 billion of Microsoft’s Enterprise server businesses including Windows Server, Systems Center and SQL Server.

Angela has also led the Americas Enterprise incubation sales organization for Microsoft’s newest businesses and acquisitions. The goal of incubation sales was to grow the next $1 billion businesses for MSFT.

Angela also held positions in incubation as the senior director for worldwide incubation sales & strategy. She moved to Redmond corporate headquarters from the U.K. in 2008. Prior experience included roles in EMEA incubation and in Microsoft’s U.K. subsidiary as head of local and regional government and in the specialist sales organization as infrastructure/security sales manager.

A startup and transformation specialist, Angela built a range of businesses from the ground up including acclaimed managed security services, SGML/XML solutions and developer-focused tools; she has led teams across sales, marketing, support, consulting and R&D disciplines.

Cooper holds a double first Bachelor of Science degree in geology and management science from The University of Keele and a Diploma in marketing from the Chartered Institute of Marketing.


Jeff Cristee
VP, Worldwide Sales Training
Cisco
Biography »

Jeff Cristee’s Sessions

VP, Worldwide Sales Training, Cisco

Jeff Cristee

VP, Worldwide Sales Training, Cisco

As Vice President of Cisco’s Sales Training and Development, Jeff leads the organization that is exclusively dedicated to helping Cisco and partner sellers stay on top of the skills and knowledge they need to address customers’ increasingly complex business challenges.

In his role, Jeff directs teams to deliver essential training to onboard sellers new to Cisco, ongoing training to prepare sellers with the knowledge they need to successfully take the Cisco portfolio to market, and next-generation selling skills training.

Prior to this role, Jeff was an Area Sales Vice President for the US Commercial Central Organization. This is a thirteen state geography in the Midwestern United States with a Cisco revenue target of over $1.5 Billion.

Jeff joined Cisco as part of their acquisition of Stratacom in 1996, and has been leading teams across the US in Public, Fortune 500 and Commercial Business sectors. While at Stratacom, he was responsible for recruiting and sales force development, initially in the Asia Pacific region.

Very active in economic development at the state and regional levels, Jeff is the founder and chairman of the Tailwind Group, a program which identified and assisted high potential start-up companies and facilitated their rapid growth. He is also past Chairman of the Technical Advisory Boards of Marian College and The Orchard School. Jeff graduated from Indiana University with a BS in Finance in 1985.


Didi Dayton
VP, WW Channels & Alliances
Cylance
Biography »

Didi Dayton’s Sessions

VP, WW Channels & Alliances - Cylance

Didi Dayton

VP, WW Channels & Alliances - Cylance

Bio forthcoming


Mary-Beth Donovan
VP, Customer Success Operations & Customer Intelligence
PTC
Biography »

Mary-Beth Donovan’s Sessions

VP, Customer Success Operations & Customer Intelligence, PTC

Mary-Beth Donovan

VP, Customer Success Operations & Customer Intelligence, PTC

Bio forthcoming


Helen Fanucci
Global Digital Transformation Sales Leader
Microsoft
Biography »

Helen Fanucci’s Sessions

Global Digital Transformation Sales Leader, Microsoft

Helen Fanucci

Global Digital Transformation Sales Leader, Microsoft

Helen leads Global Digital Transformation for Windows Enterprise Sales at Microsoft. In this role, she engages customers, partners and sellers to ensure organizations around the world are taking full advantage of Windows 10 to securely accelerate their digital transformation. Core to Helen’s role is to ensure customers are leveraging the latest innovations from Microsoft to create business value and a strong defense against the proliferation of cyber-security attacks which is key to digital transformation initiatives.

Prior roles at Microsoft include general manager, IoT Device & Azure sales and general manager of the Solutions Sales and Compete team. In the IoT role, Helen worked with partners to transform their businesses and create new revenue streams through building innovative devices coupled with new cloud-based offerings. These solutions were sold to customers spanning many industries, including financial services, retail, manufacturing and oil/gas.

Previously, Fanucci held numerous sales and marketing roles at IBM, Apple Computer and Sun Microsystems in Silicon Valley and London, England.

Helen earned a Bachelor of Science Degree in mechanical engineering from MIT.


Denise Friedman
SVP, National Sales
Philips Healthcare
Biography »

Denise Friedman’s Sessions

SVP, National Sales, Philips Healthcare

Denise Friedman

SVP, National Sales, Philips Healthcare

Bio forthcoming


Elliot Hermann
VP, Global Sales Operations & Enablement
Wiley Publishing
Biography »

Elliot Hermann’s Sessions

VP, Global Sales Operations & Enablement, Wiley Publishing

Elliot Hermann

VP, Global Sales Operations & Enablement, Wiley Publishing

Elliot is the vice president of global sales operations & enablement at John Wiley & Sons, one of the world’s preeminent global research and learning companies which has been around over 200 years. This was a newly created role at Wiley when Hermann joined the organization in July, 2016. His responsibilities revolve around building out the CRM program for the sales organization, improving operational workflows and enabling the sales organization with tools to help them succeed.

Prior to joining Wiley, Elliot spent 14 years at Springer Nature and built the sales operations & strategy function at Nature Publishing Group (the predecessor to the merged Springer and Nature organizations).

Hermann also served as an adjunct professor at NYU for 15 years. He holds a BBA degree from Pace University in public accounting and an MBA from NYU’s Stern School of Business. Elliot is also a certified public accountant.


Kris Holla
VP & Chief Sales Officer
Nortek Global
Biography »

Kris Holla’s Sessions

VP & Chief Sales Officer, Nortek Global

Kris Holla

VP & Chief Sales Officer, Nortek Global

Kris Holla is a driven, energetic and results-oriented leader with a 30-year track record in global sales and marketing in data centers, computing and the telecommunications industry. He is currently vice president and chief sales officer, Data Center Products, for Nortek, Inc.−a global manufacturer and seller of products for remodeling and replacement, residential/commercial new construction, and personal/enterprise computer markets primarily in the United States, Canada and Europe.

Kris has been both an author and catalyst of new revenue growth and sales strategies. Prior to joining Nortek, he served in executive leadership roles at the TALIS Group and NxGen Modular and was previously executive vice president and chief sales officer for a division of Emerson Electric’s Network Power business.

Holla is a frequent speaker on industry trends and technology at various international data center conferences, most recently at the 2017 CAPRE International Data Center Series in San Jose and at Data Center World in London. Kris is also a senior member of Infrastructure Masons where technical professionals connect, grow and give back.

Kris Holla holds a Bachelor of Science in mechanical engineering from National Institute of Engineering in India and a Master of Science in industrial engineering from Oregon State University. He has completed executive education courses (MBA) at several top U.S. business schools, including Stanford Graduate School of Business and University of Chicago Booth School of Business.


Michael Iskra
President, North America Commercial Operations
Ortho Clinical Diagnostics
Biography »

Michael Iskra’s Sessions

President, N.A. Commercial Ops., Ortho Clinical Diagnostics

Michael Iskra

President, N.A. Commercial Ops., Ortho Clinical Diagnostics

Mike Iskra is responsible for leading North America commercial operations with direct responsibility for the company’s North American business. In this role, he manages and directs Ortho’s N.A. customer-facing organization, including sales, service and regional marketing, as well as regional commercial support functions. Since assuming this role in 2015, Mike has led efforts to set the strategy and go-to-market structure for the North American commercial organization and delivering annual operating plan targets.

Iskra has more than 23 years of advancing experience in sales, marketing, operations and general management in diagnostics and health care products and services. Prior to Ortho, Mike most recently served as senior vice president of business development for Healthways in Franklin, Tenn. He previously served as general manager of a newly acquired business at CCS Medical and spent 14 years at Bayer/Siemens Diagnostics in a variety of roles with increasing responsibility.

Iskra earned a Bachelor of Arts degree in international relations from the University of Delaware. He also completed the Executive Management Program at University of Notre Dame, Mendoza College of Business; and the General Management Leadership Program at Columbia Business School.


Nick Johnson
Head of Ad Sales
McClatchy
Biography »

Nick Johnson’s Sessions

Head of Ad Sales, McClatchy

Nick Johnson

Head of Ad Sales, McClatchy

Nick Johnson is McClatchy’s first head of advertising, a role that combines the publisher’s digital revenue and vice president of advertising positions. His onboarding signals McClatchy’s focus on “continuing and accelerating the company’s digital transition,” according to a statement from the firm.

Nick will be responsible for the company’s advertising revenue, working with its national sales teams, local teams in its 30 markets, and the company’s digital agency−Excelerate.

Johnson was previously at Turner Ad Sales, where he has served as senior vice president of digital ad sales strategy. He led digital sales strategy and business growth across the company’s portfolio of brands, including CNN, CNNMoney, TBS, TNT, Cartoon Network, Adult Swim and Super Deluxe.

Nick also spent nearly a decade with NBCUniversal, most recently as senior vice president, digital media sales for NBCUniversal Sports. During his four years in that role, he more than doubled digital advertising revenues while leading the integrated digital sports team that focused on live streaming, integrated sponsorships and social distribution.

Earlier in his career Johnson was a key member of the team that launched the digital advertising sales strategy for CNN Interactive.


Tom Juhase
Chief Operating Officer
Donnelley Financial Solutions
Biography »

Tom Juhase ’s Sessions

Chief Operating Officer, Donnelley Financial Solutions

Tom Juhase

Chief Operating Officer, Donnelley Financial Solutions

With over 25 years of domestic U.S. and international sales and operational experience, Tom is the chief operating officer at Donnelley Financial Solutions (NYSE: DFIN). The company operates two business units: Global Capital Markets and Global Investment Markets and Tom is responsible for the sales, service and manufacturing platforms that support the businesses worldwide.

Donnelley Financial Solutions delivers risk and compliance solutions that fuse deep industry experience, unparalleled service with elegant technologies. The company has 3,400 employees in 61 locations across 18 countries. DFIN’s revenue in 2017 was approximately USD$1 billion worldwide.

Tom previously served as president at RR Donnelley until the spin of Donnelley Financial Solutions from the company in 2016. While at RR Donnelley, he was responsible for global outsourcing, document solutions, financial services and language solutions. Prior to RR Donnelley, Tom was with Bowne & Co., American Cyanamid Company and IBM in various sales and management roles.

Tom received a BBA from Seton Hall University and an MBA from the University of Miami (FL).


Lon Justice
VP, Sales, Marketing & Customer Experience
Agilent Technologies
Biography »

Lon Justice’s Sessions

VP, Sales, Marketing & Customer Experience, Agilent Technologies

Lon Justice

VP, Sales, Marketing & Customer Experience, Agilent Technologies

Lon Justice leads a $3.8 billion laboratory solution sales organization for Agilent Technologies, a global $4.5 billion market leader in life sciences and diagnostics instruments, software and services. In addition, his responsibilities encompass marketing, customer experience, the digital experience, branding, communications and public relations for the entire Agilent enterprise.

Justice has more than 30 years of strategic experience in Agilent and its predecessor company, HP. He is known for his ability to envision and lead business transformations that have allowed the company to take a more strategic view while serving customers better.

Lon has served in multiple leadership positions in sales, marketing and product divisions throughout his career. He lived in Waldbronn, Germany from 1992 to 1996, where he built a new business development program for HP Europe. When Agilent spun off from HP in 2000, Justice was tapped to lead all customer-facing business functions in the Americas for the new company.

Born in Ohio, Lon holds a B.S. in chemistry and biology from Ashland University, and an MBA in marketing and finance from the University of Akron. He is a strong champion for education and serves on the board of directors for the Educational Foundation of Tau Kappa Epsilon fraternity, an organization that grants scholarships to deserving college students within the U.S. and Canada.

 


Bill Kaack
VP, Sales & Marketing
Wolters Kluwer
Biography »

Bill Kaack’s Sessions

VP, Sales & Marketing, Wolters Kluwer

Bill Kaack

VP, Sales & Marketing, Wolters Kluwer

Bill Kaack is vice president of Sales & Marketing in the Wolters Kluwer Governance, Risk & Compliance (GRC) division for Compliance Solutions. He has responsibility for the go-to-market strategy and operations serving the business’s financial services market segments.

Bill has more than 25 years of sales leadership experience and is a financial services industry veteran. He has been with Wolters Kluwer for 15 years and was previously at Deluxe Corporation for 14 years in a variety of sales roles.

Bill is a graduate of Indiana University of Pennsylvania with a bachelor’s degree in Marketing.


Hans-Peter Klaey
Chief Revenue Officer
Hitachi Vantara
Biography »

Hans-Peter Klaey’s Sessions

Chief Revenue Officer, Hitachi Vantara

Hans-Peter Klaey

Chief Revenue Officer, Hitachi Vantara

Hans-Peter Klaey (HPK) has responsibility for all aspects of sales across Hitachi Vantara and reports to Brian Householder, president and chief operating officer. He leads the building and executing of the company’s cohesive sales strategy and expands its sales capability for existing and new offerings portfolio. HPK has also accelerated the adoption of Hitachi Vantara’s data-driven solutions and services with unrelenting focus to help customers achieve tangible outcomes that positively drive business and society forward.

HPK brings a wealth of experience from some of the world’s largest enterprise software businesses and has successfully led multibillion-dollar field organizations. He has demonstrated his ability to drive exceptional business growth and energize employees and teams to win, while always focused on the customer. He has global leadership experience and brings with him a great depth and breadth of solution-selling experience.

HPK has served in global executive roles in the IT industry, including senior vice president of global sales at Ixia; and SVP and head of sales for the HP Software business group in the IT infrastructure, cybersecurity and analytics software solution spaces.

HPK held several senior executive positions at SAP, including president of global small and midsize enterprises and president and chief executive officer of SAP Asia Pacific and Japan. He was also previously managing director of SAP UK, Ireland and Africa.

HPK is a Swiss national and has lived with his family in Europe, Asia and the Americas. He is now based in Southern California. He holds a Bachelor of Science in mechanical engineering from Bern University of Applied Science and a Bachelor of Business Administration from GSBA Zurich.


Chris Klayko
Managing Director, Google Cloud Americas & Global EDU
Google
Biography »

Chris Klayko’s Sessions

Managing Director, Google Cloud Americas & Global EDU, Google

Chris Klayko

Managing Director, Google Cloud Americas & Global EDU, Google

Chris Klayko joined Google in 2013. In his current role, he oversees the U.S. West and LATAM regions in addition to America’s inside sales.

Previously, Klayko worked at SAP, an industry-leading enterprise software provider, where he held a number of senior leadership roles, including global vice president of emerging solutions, and North American vice president of manufacturing and R&D lines of business.

Prior to SAP, Chris was part of the founding team at Hara, a clean tech company where he led sales and delivery. Chris sits on the board of Sky’s the Limit fund, a charity that is dedicated to financially aiding families with at-risk kids to attend wilderness therapy.


Andrew Komjathy
VP, Sales
Alkermes
Biography »

Andrew Komjathy’s Sessions

Recent VP Sales, Alkermes

Andrew Komjathy

Recent VP Sales, Alkermes

Bio forthcoming


David Lee
EVP & Chief Sales Officer
NTT Data Services
Biography »

David Lee’s Sessions

EVP & Chief Sales Officer, NTT Data Services

David Lee

EVP & Chief Sales Officer, NTT Data Services

David Lee is chief sales officer with responsibility for sales strategies across diverse channels, overall sales processes and results and mentoring world-class teams for sales and sales support. He was previously president of NTT DATA Services’ International Business, with general management responsibility for the business outside of the United States and Canada.

Before joining NTT DATA Services in 2015, David was chief sales officer at Dell Services, and prior to that, he was chief sales officer of Hewlett Packard Enterprise Services.


Lana Lee
VP, Sales & Marketing Operations
Glassdoor
Biography »

Lana Lee’s Sessions

VP, Sales & Marketing Operations, Glassdoor

Lana Lee

VP, Sales & Marketing Operations, Glassdoor

Lana Lee is vice president of sales operations for Glassdoor, leading strategic planning, enablement and systems for sales operations. She has over 20 years of experience across product marketing, sales operations and marketing operations, with expertise in the end-to-end funnel from marketing lead acquisition and bookings.

Prior to joining Glassdoor, Lana held multiple leadership roles at Google, including director of sales operations, director of people operations and, most recently, director of marketing strategy and operations. In her latter role, she was responsible for marketing strategy and insights, end-to-end funnel metrics and systems and partner marketing.

Prior to Google, Lee held product, marketing and sales operations positions at OpenWave and Hewlett-Packard and started her career as an engineer and product manager at Pacific Gas & Electric.

Lana earned a bachelor’s degree in mathematics and industrial engineering from University of California, Berkeley.


Shawn Lewis
Global Leader - Presales, Field Enablement & Strategy
SAP Ariba
Biography »

Shawn Lewis’s Sessions

Global Leader - Presales, Field Enablement & Strategy, SAP Ariba

Shawn Lewis

Global Leader - Presales, Field Enablement & Strategy, SAP Ariba

Bio forthcoming


Paris Loesch
GM - Americas, Digital Marketing
Rakuten Marketing
Biography »

Paris Loesch’s Sessions

GM - Americas, Digital Marketing - Rakuten Marketing

Paris Loesch

GM - Americas, Digital Marketing - Rakuten Marketing

Paris Loesch is an accomplished, client-centric executive with more than 25 years of experience leading revenue, marketing and multi-function global teams across Fortune corporations and marketing services firms. She brings 15 years of deeply rooted customer expertise and strategies from P&G, Kraft/Mondelez and The Coca-Cola Company combined with key roles at WPP Kantar Media & GroupM, Lionbridge, [24]7.ai and now Rakuten Marketing. Customer acquisition, market analytics and client success are in her DNA.

Paris currently serves as GM of the Americas, Digital Marketing for Rakuten Marketing. It’s Global 2000 parent company, Rakuten, with more than $8B in sales, is headquartered in Tokyo, with over 10,000 employees and partner staff worldwide. Rakuten Marketing is the global leader in integrated marketing solutions. With offices around the world, the company’s integrated marketing solutions span affiliate, display and search. With NA headquarters in San Mateo, CA, Rakuten has offices throughout the U.S. and in Australia, Brazil, Japan, Singapore, U.K, Germany and France.

Through her career, Loesch has closed numerous enterprise deals and sculpted strategic partnerships with multiple B2B, B2C and B2B2C firms and industries leveraging thought leadership, case studies, CABs, solution-focused consultation and trusted advisory. She feels all decision-making is centered in knowing and aligning to mutual KPI’s, P&L drivers and intent–the key underlying criteria for behavioral actions.

Paris’ market knowledge and competitive deal acumen has resulted in strategic relationships with MetLife, iAG, Estée Lauder, Colgate, Johnson Controls, Lowes, CVS, Enterprise Holdings, Starbucks, The Four Seasons, Nestle USA, Maximus, FEMSA, Marriott, Hertz, Lenovo, Goldman Sachs, Duetsche Bank, Merrill Lynch plus agencies within IPG, WPP, Publicis, Omnicom and Dentsu, for example.

Loesch received her master’s from Purdue University on a full academic and leadership scholarship. She has consulted as an industry SME and has delivered speeches and led roundtables at industry conferences, universities and businesses.


Shawn Makhijani
SVP, Bus. Development & Strategy
NBCUniversal
Biography »

Shawn Makhijani’s Sessions

SVP, Business Development & Strategy, NBCUniversal

Shawn Makhijani

SVP, Business Development & Strategy, NBCUniversal

Shawn Makhijani is the Senior Vice President of Business Development for NBC Owned Television Stations, the division of NBCUniversal that includes 10 local television stations and their websites and digital platforms, as well as a group of digital out-of-home properties, a production company, an in-house marketing and promotion company and COZI TV (www.cozitv.com). In this role, Makhijani identifies and develops new business opportunities on behalf of the division’s broadcast and digital properties. In addition to his business development role, he also manages NBC Everywhere, the division’s digital out-of-home business, which delivers unique NBCUniversal local and national content to an array of platforms, including taxi cabs, gas stations and the PATH trains in New York and New Jersey.

Makhijani joined NBC Owned Television Stations in 2007. During his tenure, he has played an instrumental role in several key initiatives, including bringing the management of the 10 station websites in house from a third party vendor and the launch of NBCU’s new multicast television network, COZI TV. Makhijani has also grown the NBC Everywhere business by focusing on delivering a more tailored content experience to fewer platforms.

Makhijani brings a wealth of media experience to his role. Prior to joining NBCUniversal, he held business development positions at AOL, TellMe Networks and Excite@Home. Makhijani also has worked in film distribution at Twentieth Century Fox and Indo American Enterprises. In addition, he worked in Mergers & Acquisitions and Equity Capital Markets for JP Morgan & Co. Makhijani started his first broadcast television venture at the age of 15.

Makhijani holds a BA in Government from Dartmouth College and a MBA from the Kellogg Graduate School of Management at Northwestern University.


Tony McGraw
VP, Delivery Optimization & Central Operations
Johnson Controls
Biography »

Tony McGraw’s Sessions

VP, Delivery Optimization & Central Operations, Johnson Controls

Tony McGraw

VP, Delivery Optimization & Central Operations, Johnson Controls

Tony was promoted to Vice President of Delivery Optimization and Central Operations for Johnson Controls (JCI) in July 2018. This newly formed role brings together JCI Building Solutions, NA field installation and service strategic transformation activities. McGraw leads the building and driving of the right foundations and process improvements that enable delivery of a superior and consistent customer experience across all of the company’s areas and businesses. This includes a strategic effort to ensure that JCI implements the most effective technology, data and analytics in order to reinvent and simplify its delivery model, drive revenue enhancement opportunities for profitable growth, improve installation and service delivery on customer sites, and ensure back office customer support and field delivery models are aligned. The objective is to ensure customers are served right, the first time, on time and to the highest of standards.

Prior to his current position, McGraw had served as VP, Central Operations, for JCI Building Solutions, NA, supporting the Security, Fire Protection and HVAC & Controls business units since July 2012. Central Operations leverages economies of scale to provide back-office support consistently and with superior customer experience. Tony’s responsibilities encompassed JCI’s customer monitoring centers, centralized service dispatch and support, national accounts installation coordination as well as support, order entry, technical support operations, Six Sigma process excellence, customer experience, productivity programs, data governance, training, and quality assurance.

McGraw joined Tyco/ADT (prior to Tyco’s merger with JCI) in July 2008 as VP, West Region responsible for sales, installation and service. He was previously with GE Homeland Protection where he served as GM, Global Manufacturing and Services Operations. Prior to joining GE Homeland Protection, he held roles in service operations, service sales and service marketing with GE Healthcare. Tony also held positions with GE Aerospace, Corporate Engineering & Manufacturing and Industrial Systems.

McGraw holds a bachelor’s degree in mechanical engineering from Syracuse University and a master’s degree in business administration from Columbia Business School. He currently serves on the Dean’s Leadership Council of the College of Engineering and Computer Science at Syracuse University.


Roger Miller
VP, Global Engine Aftermarket
Donaldson Company
Biography »

Roger Miller’s Sessions

VP, Global Engine Aftermarket, Donaldson Company

Roger Miller

VP, Global Engine Aftermarket, Donaldson Company

Roger Miller currently serves as vice president of global engine aftermarket for Donaldson Company Inc. In this position, he leads an extended global organization of ~300 with sales in excess of $750M. This team is responsible for product and sales channel strategies for Donaldson’s replacement engine parts business.

Since assuming this role in January 2017, Miller has led the globalization of sales processes and best practices to meet evolving demands across diverse markets. His depth and effectiveness in managing a global matrixed organization are evidenced in strengthened customer relationships across geographic borders (including Europe and Asia Pacific).

During his 20-year tenure at Donaldson, Miller held a variety of leadership roles. These included vice president of global engine OEM sales, director of the North American compressed air and process filtration business unit, managing director in Australia and New Zealand, and positions in corporate human resources and plant management.

Prior to joining Donaldson, he led human resources teams at National Castings and Osmonics (GE Water). Miller holds a bachelor of science degree in business from University of Illinois, Champaign.


Kalina Nikolova
EVP, Strategy
Viacom
Biography »

Kalina Nikolova’s Sessions

EVP, Strategy, Viacom

Kalina Nikolova

EVP, Strategy, Viacom

Kalina Nikolova is EVP Ad Sales Strategy for Viacom Media Networks, working to set the vision and strategy across all VMN platforms and brands, with restructuring and transformation programs across organization structure, roles, workflows, market positioning and client service models.

Kalina’s approach is anchored in empowering people and organizations to reach their full potential. To fuel that, Kalina also leads initiatives around culture and people development, innovation teams, diversity and inclusion, women’s leadership, communication and transparency in the workplace. She pioneers collaborations with industry organizations, researchers, thought leaders and business partners. It is her mission to instill these ideas and practices not only within ad sales Viacom, but to help move forward the media and advertising industry on these critical issues.

Before Viacom, Kalina was at Deloitte Consulting in the Media Industry practice, with clients including IPG/Magna, McGraw Hill, S&P, Moody’s, Cablevision/Rainbow Networks, Meredith Publishing, Time Inc., Lifetime Television and Dow Jones. She advised clients on revenue strategies, market positioning, marketing strategy, operating models, workflows, organization and roles, metrics and rewards, and project portfolio prioritization. Kalina architected the internal Advertising Training and Development for all of Deloitte Consulting U.S. and was the talent recruiting lead for NYU Stern, pioneering multiple best practices and training modules for the firm.

Kalina started her career in the ad agency world–at Saatchi & Saatchi/Zenith Media, then the youngest regional media director for Zenith Media for eight countries, leading the largest media planning and buying agency in those markets, with clients like P&G, Sony, Toyota, HP, The Coca-Cola Company, Allied Domecq and many local clients. She was one of the founders of advertising practices and measurement in the local markets during those early years of market economy in the region.

Kalina immigrated to the U.S. from Bulgaria in 2000 to earn her MBA from NYU Stern in 2002.


Martin Osborn
Head of U.S. Commercial Operations
Medtronic Surgical Innovations
Biography »

Martin Osborn’s Sessions

Head of U.S. Commercial Operations, Medtronic Surgical Innovations

Martin Osborn

Head of U.S. Commercial Operations, Medtronic Surgical Innovations

In his current role and in conjunction with Sales and Marketing Leadership, Martin reports directly to the GM/VP of North America as a part of the Medtronic Surgical Innovations (SI) leadership team. He is tasked with development and management of the U.S. Commercial Playbook to ensure alignment of strategy and execution of commercial priorities. Osborn also manages operational efficiency initiatives, national sales & training meetings, philanthropic programs, and commercial communications to drive the engagement, connectivity and effectiveness of the U.S. SI Commercial Organization.

Martin adds to his CV over 15 years of experience in biomedical research, veterinary medicine, medical device sales, and corporate sales operations digital tool development/implementation. He is also acting co-chair of the Medtronic African Descent Network of Colorado employee resource group that engages staff for networking, career growth, and team efforts that support the health and well-being of the underserved Colorado African American & minority populations.


M. Faisal Pandit
SVP & Chief Digital Officer
Panasonic Systems Solutions NA
Biography »

M. Faisal Pandit ’s Sessions

SVP & Chief Digital Officer, Panasonic Systems Solutions NA

M. Faisal Pandit

SVP & Chief Digital Officer, Panasonic Systems Solutions NA

M. Faisal Pandit is the senior vice president and chief digital officer of Panasonic System Solutions Company of North America (PSSNA). A Division of Panasonic Corporation of North America, the mission of PSSNA is to strengthen and expand Panasonic’s North American system solutions business by delivering customers smart, integrated, value-added hardware, software and services ready for IoT interoperability.

As SVP and CDO, Mr. Pandit heads several organizations including:

  • Industrial Solutions (Factory Automation)
    North American manufacturing business, encompassing electronic assembly equipment, microelectronics, robotic welding, software and professional services
  • Security Solutions
    Public and private security business including mobile and fixed end-to-end connected solutions for numerous markets including law enforcement, transportation authorities and educational institutions
  • Food and Retail Solutions
    Customer engagement business bringing connectivity and automation to restaurant, retail and hospitality industries to personalize the customer experience and maximize satisfaction through complete integration of best-in-class hardware and software for HD security, digital signage and back office applications
  • Digital Solutions Center
    Panasonic’s North American software competency center, an ecosystem of world-class, cloud-based, IoT platforms that bring connectivity to value-added edge devices for diverse business sectors including public safety, security, manufacturing, food & retail, supply chain, theme parks and entertainment destinations

Previously, Mr. Pandit held several roles including president of Panasonic Factory Solutions Company of America, which is now the Industrial Solutions organization within PSSNA. Notable achievements in his 25+ year career at Panasonic include:

  • Leading the development, sales, and support of PanaCIM® Enterprise Edition, an award-winning and globally deployed Manufacturing Execution System (MES) software platform that connects, optimizes and automates processes ranging across machine, line and cloud levels.
  • Delivering “Smart Factory Solutions for Any Mix, Any Volume”—the industry’s first offering of unified software integration expanding beyond a provider’s own equipment to include best-in-class technology partner equipment and other factory systems.

Mr. Pandit holds a B.S. from the University of Illinois, M.S. from the Illinois Institute of Technology, and an MBA from Northwestern University’s Kellogg School of Management.

With a strong belief to contribute to society, Mr. Pandit is a board member of the Arden Shore Child & Family Services to rebuild children’s lives in a caring community and an active member of the WINGS Program, which provides housing, integrated services, education and advocacy to end domestic violence.


Brendan Ripp
EVP, National Geographic
FOX Networks
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Brendan Ripp’s Sessions

EVP, National Geographic, FOX Networks

Brendan Ripp

EVP, National Geographic, FOX Networks

Bio forthcoming


Tim Rogers
VP, Global Strategic Initiatives
Criteo
Biography »

Tim Rogers’s Sessions

VP, Global Strategic Initiatives - Criteo

Tim Rogers

VP, Global Strategic Initiatives - Criteo

Bio forthcoming


Rob Rosiello
Senior Vice President, Americas
Riverbed Technology
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Rob Rosiello’s Sessions

Senior Vice President, Americas - Riverbed Technology

Rob Rosiello

Senior Vice President, Americas - Riverbed Technology

Bio forthcoming


Robert Ruelas
VP, EUC Sales – Americas
VMware
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Robert Ruelas’s Sessions

VP, EUC Sales – Americas, VMware

Robert Ruelas

VP, EUC Sales – Americas, VMware

Bio forthcoming


Steve Rufino
SVP, Preferred Account Channel
Experian
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Steve Rufino’s Sessions

SVP, Preferred Account Channel, Experian

Steve Rufino

SVP, Preferred Account Channel, Experian

Steve leads the Preferred Accounts & Vertical Markets sales organization within the Credit Services and Decision Analytics Group of Experian (CSDA). The Preferred Accounts & VM Channel is Experian’s largest Direct Sales Channel in the U.S., and Steve’s teams have direct responsibility for the sale and support of CSDA solutions to the Financial Services, Marketplace Lending, Specialty Finance, Retail, Insurance, Credit Union, Collections, Communications, Media, Utility & Public Sector industries throughout North America. Experian is the world’s largest information solutions provider and the industry leader in consumer and business credit information, analytics, decision-making solutions, fraud solutions and processing services.

Steve has extensive experience within the information solutions industry and he began his career at Equifax where he worked in a variety of positions for 14 years before beginning his Experian career in 2004 within Experian’s Telecom, Energy & Cable Vertical. In 2007, Steve relocated to the Kansas City area to lead the Midwest Region and in 2013, he assumed the role of SVP, Channel Leader for Experian’s Preferred Accounts & Vertical Markets Channel.

Steve has a Bachelor’s degree from Lynn University in Boca Raton, Florida, and an MBA from Benedictine College in Atchison, Kansas.


David Sakamoto
Head Customer Success, Americas
Cisco
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David Sakamoto’s Sessions

Head of Customer Success, Americas, Cisco

David Sakamoto

Head of Customer Success, Americas, Cisco

David Sakamoto leads Customer Success for the Americas at Cisco. Being responsible for all adoption routes to engagement, including high touch, virtual/low touch, partner and digital, he brings a unique background of customer experience (i.e., SMB, mid-market, enterprise and service provider), services, software development, infrastructure and business operations, and program management.

Prior to Cisco, David led customer success, services, and global infrastructure operations for Evault. Previous to this role, Sakamoto led Customer Operations for Service Provider management and an automation team while leading a global software team developing enterprise management solutions.

At CITTIO, David built and managed an end-to-end lifecycle management process ranging from sales to professional and support services to quality assurance and maintenance. Prior to this he led software adoption within Genentech’s global manufacturing operations, managing software deployment and integration, change management and training.


Bob Skea
Head of Americas
Dun & Bradstreet
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Bob Skea’s Sessions

Head of Americas, Dun & Bradstreet

Bob Skea

Head of Americas, Dun & Bradstreet

Bob Skea has over 25 years of executive business experience in general management, sales, strategy and operations. Bob is currently Head of the Americas for Dun & Bradstreet, overseeing $1.2 billion in revenue and hundreds of sales and service professionals, a position he has held since November 2014. Bob’s previous role was executive vice president of North American sales at Interactive Data Corporation (IDC), a Silverlake private equity company, a role he held since 2011.

Prior to IDC, Bob was president and general manager of NorthStar Systems International, a software company in the wealth management market. He led a successful sale of the company to SEI in 2011. Prior to that, Bob held the role of senior vice president of sales and client management for Reuters America, where he oversaw revenue generation for its financial services and media offerings, a $600M business line.

Bob joined Reuters as a result of the acquisition of Multex.com, a publicly traded provider of financial research to the institutional and retail investor markets. At Multex, he was senior vice president of global sales and corporate development, helping to exponentially increase revenue in a three-year period leading to the acquisition. Prior to Multex, Bob spent nearly 14 years at Chase Manhattan Bank in operations, strategy and business development roles in the U.S. and Latin America.

Bob is a graduate of Rutgers University Business School and serves on the boards of several youth-related charitable organizations.


Daniel Smoot
Chief Customer Officer
Riverbed Technology
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Daniel Smoot’s Sessions

Chief Customer Officer, Riverbed Technology

Daniel Smoot

Chief Customer Officer, Riverbed Technology

Dan Smoot is chief customer officer for Riverbed Technology. He is responsible for focusing on the customer’s journey and success, while ensuring they receive outstanding value and performance from their technology investments. He is responsible for global support and renewals, professional services, education, customer success management and Riverbed’s vertical solutions. He also focuses on the customer lifecycle strategy in order to drive long-term partnerships with both Riverbed customers and channels to deliver exceptional experiences and services.

Prior to his current role, Smoot was executive vice president of global partner sales at Salesforce where he managed the worldwide partner sales organization, with an annual contract value target of $2.1 billion. He was also executive vice president of market readiness at Salesforce where he created a global organization to deliver critical go-to-market operations. Prior to Salesforce, Smoot worked at VMware as senior vice president of global customer operations where he oversaw global services and renewals, global channels and alliances, OEM sales and go-to-market strategy. Before VMware, he spent more than 10 years in a variety of senior leadership roles at Cisco.

Smoot holds a B.A. in environmental science from the University of California, Irvine.


Dave Spencer
Recent Chief Operating Officer
SAP North America
Biography »

Dave Spencer’s Sessions

Recent Chief Operating Officer, SAP North America

Dave Spencer

Recent Chief Operating Officer, SAP North America

As chief operating officer, Dave Spencer is responsible for the development and consistent execution of SAP’s go-to-market and sales strategies for all industries and across the entire product portfolio. He is also accountable for keeping a driving force behind SAP’s increased market share for the company’s fast-growing cloud business.

Since joining SAP in 2006, Dave has held several management and executive leadership sales roles. Most recently, he was the managing director for the East region of SAP North America, and before that was its chief operating officer.

Previously, Dave was global vice president of sales for SAP’s cloud organization, overseeing the go-to-market
activities for the Customer, Money, and SAP® Business ByDesign® field sales teams; and the vice president of SAP Strategic Customer Program (formerly SAP Premier Customer Network) in the northeast, successfully managing and developing top-performing account teams responsible for some of SAP’s largest customers. He has also served as a global account executive, and began his SAP career with the professional services team, generating software sales with new and existing customers.

Before joining SAP, Dave held several senior sales leadership positions at companies such as Ruesch International (acquired by Travelex), Gelco Information Network (acquired by Concur), and Moore Business Forms & Systems.

Dave graduated from Guilford College in Greensboro, North Carolina, with a Bachelor of Science.


Warren Stone
SVP, Research & Applied Solutions - N.A.
MilliporeSigma
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Warren Stone’s Sessions

SVP, Research & Applied Solutions - N.A., MilliporeSigma

Warren Stone

SVP, Research & Applied Solutions - N.A., MilliporeSigma

Warren Stone is SVP of Research & Applied Solutions North America. In this role, he oversees the development and execution of a transformational customer-centric commercial strategy built through leveraging customer and market insights.

Prior to his appointment to lead the combined North America sales organization, Stone served as vice president of sales for the North American commercial region, where he had full responsibility for the sales strategy, resource deployment & planning and the attainment of sales revenue goals through customer acquisition and experience.

For the past two decades, Stone has served in a wide variety of general management, sales, marketing and business development roles within the Merck Group affiliates and businesses around the world. His background includes leading the former Lab Essentials business field based in Darmstadt, Germany, during which time he started the transformation of the more than 500 million euro business into a global, customer-centric, solutions-orientated business.

Stone holds diplomas in analytical chemistry and a business degree in sales & marketing from the Technikon Witwatersrand in Johannesburg, South Africa. He is a member of the Laboratory Products Association and the sales executive council.


Katherine Tate
Chief Business Operations Officer
Quest Software
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Katherine Tate ’s Sessions

Chief Business Operations Officer, Quest Software

Katherine Tate

Chief Business Operations Officer, Quest Software

Katherine Tate is chief business operations officer at Quest, where she is responsible for creating a common operational model across all business units to maximize salesforce and employee productivity. Katherine fosters a team that ensures customers and partners find it simple to do business with Quest. She has a successful and long history of establishing operations as a strategic revenue-generating function by focusing on improving processes and maximizing the customer experience.

Tate’s career spans technical support, consulting, sales enablement, sales operations, marketing operations, IT systems management and technical editing. Prior to joining Quest, she served as vice president global sales operations at Micro Focus (which acquired the Attachmate Group in 2014), where she oversaw the teams that simplified and enabled smooth business transactions. In addition to this, Katherine defined and drove the adoption of the vision, mission and beliefs framework for The Attachmate Group.

Tate received a Technology Management MBA from the University of Washington Foster School of Business. She also holds a bachelor’s degree in computer science from the University of Idaho.


Lisa Valentino
Recent EVP, Revenue Innovation
Univision
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Lisa Valentino’s Sessions

Recent EVP, Revenue Innovation, Univision Communications Inc.

Lisa Valentino

Recent EVP, Revenue Innovation, Univision Communications Inc.

Lisa Valentino is the recent executive vice president of revenue innovation for Univision Communications Inc. (UCI), the leading media company serving Hispanic America. Valentino is part of an integrated, innovative revenue team that leverages the strongest capabilities of UCI’s distribution and advertising functions. She reports to UCI’s chief revenue officer Tonia O’Connor.

As EVP of revenue innovation, Valentino works closely with UCI’s digital, content and revenue teams to develop strategy and activation for customer solutions. Her role also includes revenue oversight of digital, branded entertainment, experiential, advertiser creative, consumer insights, and data-informed audience-based targeting.

Prior to joining UCI in January 2018, Valentino worked at Condé Nast where she served in a series of revenue-focused leadership roles, most recently as chief revenue officer for industry and agency, overseeing growth as well as strategic planning to accelerate new revenue growth and transform Condé Nast from a publisher to a media partner and brand storyteller. Prior to Condé Nast, Valentino worked at ESPN, where she last served as SVP of multimedia sales. During her tenure, she was responsible for managing over $1 billion in revenue and selling multimedia programs across the company’s portfolio, including domestic and international TV, digital, live events and print. She also managed all digital and mobile ad sales revenue for the company, defined the business’ digital and mobile priorities, focusing on initiatives that differentiated ESPN in the marketplace, and launched key partnerships for the company, including Twitter.

Valentino graduated from Lafayette College with dual degrees in English and Art.


Beth Ann Vaughn
VP, WW SaaS Sales & GTM Transformation
IBM
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Beth Ann Vaughn’s Sessions

VP, WW SaaS Sales & GTM Transformation, IBM

Beth Ann Vaughn

VP, WW SaaS Sales & GTM Transformation, IBM

Beth Ann Vaughn is currently leading IBM’s SaaS transformation as vice president, worldwide SaaS sales & transformation in the Cognitive Solutions Unit. In this strategic role, she is driving the overall go-to-market strategy for IBM’s software as a service portfolio. This includes introducing new sales roles, compensation plans, incentives, tools, customer programs and business processes for the direct sales force.

Beth Ann also has oversight of IBM Software’s contracting process and maintaining the Security & Privacy posture for the portfolio. Finally, Vaughn works with the product development, support and delivery teams to ensure that SaaS offerings are competitive and continuously bring exceptional business value to LOB clients.

Formerly, Beth Ann was director, WW sales execution & strategy for Industry Solutions, a $2B+ IBM unit with over 2000 sales professionals. This was a chief of staff-type role for the vice president of IS sales and included running sales operations, enablement, incentives and M&A (case development, planning and integration). Her M&A project experience included Coremetrics, Unica, i2 Group, Cúram, Emptoris, Tealeaf, DemandTec, Xtify, Deaja, StoredIQ and Silverpop.

Vaughn also led global industry software sales as a director in retail, CP and T&T from 2006 to 2010 with specific leadership responsibility for shaping industry business solutions and frameworks. The distribution sector grew from $1.0 to 1.4 billion during this time based on annualized revenue.

Throughout her career, Beth Ann has held a wide range of sales, marketing and leadership roles within IBM, the majority across various Fortune 100 retail and global automotive accounts.

Vaughn earned her B.S. degree in mathematics from Michigan State University.


Mary Beth Walker
VP, Worldwide Go-to-Market Strategy
HP
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Mary Beth Walker’s Sessions

VP, Worldwide Go-to-Market Strategy, HP

Mary Beth Walker

VP, Worldwide Go-to-Market Strategy, HP

As Vice President of Worldwide Go to Market Strategy for HP Inc., Mary Beth Walker leads the strategy and implementation of a fully integrated sales strategy function across all HP sales. This newly created role ensures integration of channel, enterprise direct, B2B, and business planning strategy worldwide, as the lines blur between the various channels customers want use to buy products and services. Mary Beth’s leadership driving HP’s GTM strategy includes expanding HP’s presence in global accounts, XaaS, and embracing global changing market dynamics.

Her dedication to ensuring exceptional customer experiences and 30 years of technology industry expertise, enables her to successfully collaborate with regional leaders to define the global coverage and account segmentation of direct customers, as well as driving channel programs, training, and initiatives across retail, commercial partners, and distributors.

During Mary Beth’s tenure with HP, she has led numerous critical initiatives. Most recently, she led the integration of the Samsung Print business with HP’s GTM strategy in 2017, as well as the customer and channel transition strategy during the HP separation in 2015.

Prior to joining HP in 2011, Mary Beth held numerous global sales leadership roles at Sun Microsystems including product sales, inside sales, professional services sales and delivery, and global business operations.

Mary Beth is active in the community, mentoring colleagues and participating in events for women in technology. In addition, she is CEO of The Sole Purpose, a non-profit she started in 2017, which is devoted to providing well-fitting shoes and boots to deserving children across the US.


Dana Warren
Head of Merchant Development, PayPal Credit
PayPal
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Dana Warren’s Sessions

Head of Merchant Development, PayPal Credit, PayPal

Dana Warren

Head of Merchant Development, PayPal Credit, PayPal

Dana Warren is senior director of merchant development for PayPal Credit at PayPal where she leads the distribution, marketing and sales of consumer financing solutions for retailers in North America. Prior to joining PayPal in 2016, Dana spent eight years at American Express working in marketing and strategy. In her last position with American Express, she led a global team responsible for ensuring American Express maintained and enhanced its market-leading position in corporate payments and expense management. Before joining American Express, Dana launched the New York operations for College Summit, the nation’s largest nonprofit dedicated to transforming the lives of low-income youth by connecting them to college and career.

Dana holds a bachelor’s degree from the Woodrow Wilson School of Public and International Affairs at Princeton University and an MBA from Columbia Business School.

Dana is a member of the national board of directors for Princeton AlumniCorps, a founder and former board member of the Brooklyn Latin School’s board of directors, and founder and former co-chair of College Summit New York’s Education Leaders Council.


Beth Webb
Global Customer Experience Leader
GE Healthcare
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Beth Webb’s Sessions

Global Customer Experience Leader, GE Healthcare

Beth Webb

Global Customer Experience Leader, GE Healthcare

Beth Webb is the global customer experience leader for GE Healthcare, an $18 billion business that provides transformational medical technologies and solutions to the global health care industry. Beth’s organization supports customers in more than 100 countries who purchase a range of services and systems, from diagnostic imaging to health care IT and molecular diagnostics.

In her newly developed role, Webb is responsible for designing and leading the company’s first customer experience strategy and program. Her team inspires and enables positive customer experiences through an integrated strategy activated within each region and across GEHC businesses, and advanced feedback mechanisms that enable better customer and patient outcomes.

With over 20 years of successful commercial experience in the health care and biotechnology industries (Pharmacia, Life Technologies, Bayer), Beth was recruited to GEHC Life Sciences in 2012 as executive director, global strategic accounts, where she created unprecedented customer outcomes through a relentless focus on the customers’ needs and her ability to align company objectives to meet those needs. As a passionate believer in digital technologies, she was subsequently promoted to chief global product manager at GE Digital where she partnered with startups to test new digital solutions (AI, predictive analytics and mobile technologies) that would radically simplify the work of GE’s 25,000-person sales organization across 180 countries and nine GE businesses.

As a former commercial leader and digital product manager, Webb has developed deep expertise in internal and external customer relationship management; global cross-functional leadership; digital technology’s impact on health care; and driving change by creating a global vision that inspires new behaviors. She is a frequent speaker at industry events on the convergence of digital technologies and new opportunities in the health care industry.