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Customer Experience: The Next Chapter

The 24X7 customer arrived before 2020. Customers had already started to…

  • Get their product information with little or no sales dialog
  • Expect deep engagement with selling resources about solutions, not products
  • Demand results and access to the resources that would enable them

Along came 2020 and their demands sharpened. They needed…

  • Information and solutions delivered virtually
  • Access to expertise to help them manage in crisis mode and pursue new opportunities
  • Support that enabled adoption and success delivered virtually

Companies pivoted on a dime, delivering value and support the way their 24X7 customers demanded it. Virtually, online, all the time. Organizations learned how to execute marketing, sales and success motions with minimal disruption to the revenue line. Revenue leaders and their teams rose to the challenge.

Now it’s 2021. Resources are re-deploying to the field. Marketing, sales and service motions don’t have to be virtual. The real question is: which elements of these motions SHOULD be delivered or supported with virtual expertise and enhanced digital solutions? And what are the broader implications for marketing, sales and services?

You can’t go back…the 24×7 customer is here to stay. How can you apply the learnings from 2020/2021 to bring better coverage, and results, to your customers (and your company) in 2022 and beyond?

Alexander Group - Executive Forum - Demographics

Who Attends:
C-Level – VP Roles

President/C-Level
Revenue Leadership
Sales & Marketing
Sales/Commercial Ops
Customer Success/CX
Sales Enablement

High-Growth Industries:

General Biz Svcs.
Healthcare/Insurance
Life Sciences
Manufacturing/Dist.
Media Sales
Private Equity
Technology

 

Alexander Group - Executive Forum - Brochure

Download Brochure

 

2021 Annual All
Access Ticket

Includes:
Women in Revenue
Operations Forum
Executive Forum
And Much More!

Reap the insights across all
3 events via management team attendance. Contact Betty Corrado for details!

Join the leadership discussion now.
Share best practices, challenges & trends with revenue, sales and operations leaders in Alexander Group’s Chief Sales Executive Group on LinkedIn.

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