Life Sciences and Analytical Instruments
Senior revenue and operations executives:
Sessions will include recent findings and insights from Alexander Group’s ongoing research and will provide a platform for industry leaders to ask questions and share best practices.
Increase Demand by Cultivating a Customer Experience Strategy
November 8, 2023 | 12:00 – 1:00 pm ET | Virtual
With the shift in market demand and customer caution, it is now more important than ever to establish a commercial organization which prioritizes customer experience (CX) governance and vision. A unified strategy and culture throughout a designated CX team can provide quick and effective responses to customer needs across the buyer journey. Their efforts help inform areas for differentiated coverage through specialization, field application, post-sales customers success and digital capabilities.
Are you making the right investments to establish a CX strategy that delivers value for the customer?
Join your colleagues in Life Sciences & Analytical Instruments for a virtual roundtable on November 8 from 12-1 pm ET to discuss the best practices for enhancing commercial team capabilities to deliver quality CX. Alexander Group experts will share findings from our recent Customer Experience Survey being conducted with marketing, sales and service leaders across industry. Attendees will take away actionable insights that can be implemented immediately within your organization.