Pharma Services

Redefining Commercial Coverage

Maximize Customer Lifetime Value with New Commercial Models

Welcome to the dynamic world of pharma services where innovation meets excellence to address the evolving needs across the market and customers. The industry has experienced a significant boom and return to normal over the past three years, requiring organizations to improve their go-to-market coverage models across business development, sales and project delivery teams.

What are the critical go-to-market strategies and investments for pharma services organizations as they look to maximize customer retention and increase new customer acquisitions to accelerate growth?

Alexander Group can help navigate these complex challenges by offering innovative solutions.

How We Help

  • Understand TAM, SAM, SOM across your regions, customers and potential prospects. Create account targets for your business development and sales teams to prioritize time and be more efficient.
  • Transform customer-facing and enablement teams, including marketing, sales and delivery. Understand pragmatic coverage models, balancing portfolio coverage, specialty (e.g., applications, therapeutic areas), scale and cost.
  • Clearly define the functions, activities, roles and responsibilities across strategic, product, and downstream marketing teams. Establish best-in-class operating model, campaign management, NPI processes, and success metrics.
  • Streamline the handoff process between sales and project management & delivery teams, clearly defining responsibilities to ensure smooth and efficient service.
  • Invest in commercial enablement teams to integrate customer-facing teams, act as a strategic advisor, drive commercial efficiency, and enable your commercial talent.
  • Develop sales compensation and quota programs to motivate and achieve more aggressive business goals. Create incentives and performance metrics that align with your company’s overall business objectives, motivating sales teams to exceed their targets.

Upcoming Life Sciences Events

  • Life Sciences: Find New Customers, Start Taking Share

    Virtual Roundtable

    Growth across life sciences now runs in two lanes. Pharma and biotech still carry momentum at roughly 6 to 7% and must scale without losing control. Analytical instruments, lab supplies and pharma services grind out efficiency at barely 1% and must convert effort into outcomes. One blended number hides this divergence and delays the decisions leaders need to make now.

    Join Alexander Group’s Life Sciences practice leaders for a peer-level discussion on where commercial leaders will concentrate their 2027 bets and how they will run the operating model behind them.

    We will press on four questions leaders face:

    • Where does precision beat expansion? When growth diverges, broad coverage creates waste. We will discuss how leaders pick the segments, geographies and accounts that justify high touch coverage and where they shift lower.
    • Does your coverage model earn its cost? Sellers still spend close to half their week away from customers, and many default to familiar accounts. We will explore how leaders recover selling time, deploy specialists at the right tier and elevate strategic accounts with named senior owners.
    • What turns AI into results? Leaders win by tying AI to one or two workflows that change what sellers do on Monday, then scaling. We will cover the use cases gaining traction and what teams killed to fund them.
    • How do you make incentives an execution lever? Nearly every company is reworking 2026 plans. We will examine the disciplines that separate the strongest performers, who win on governance and cadence rather than richer payouts.

    You will walk away with:

    • A clear view of where peers across pharma, biotech, pharma services and instruments are placing their 2027 bets
    • A sharper test for your own coverage architecture and seller productivity
    • A focused AI investment thesis built on proven use cases
    • A practical operating cadence for incentives, data and execution this quarter

    This conversation serves commercial leaders across the full life sciences ecosystem.

    Seats are limited to foster candid discussion. Please register with your corporate email and we’ll confirm attendance within 24 hours.

    We look forward to seeing you at the roundtable!

    • Wednesday, July 29, 2026
      11:00 a.m. – 12:00 p.m. ET
    • Virtual
  • Sales Compensation Symposium: Virtual

    Industry Focus: All

    Revolutionize your approach at the #1 event for sales compensation professionals and all executives who care about sales comp. Designed specifically for senior executives, join industry peers and renowned experts to gain exclusive access to cutting-edge research, emerging trends, real-world case studies and proven best practices in governance, design and administration.

    • Tuesday, August 11, 2026 –
      Tuesday, August 11, 2026
    • Virtual
  • Sales Compensation Symposium: Chicago

    Industry Focus: All

    Revolutionize your approach at the #1 event for sales compensation professionals and all executives who care about sales comp.
    Designed specifically for executives in HR, Compensation, Sales and Revenue Operations that want to use sales comp more effectively.

    Industry Focus: All

    • Thursday, August 27, 2026 –
      Thursday, August 27, 2026
    • Chicago
  • Executive Forum

    St. Regis Hotel | Chicago, IL

    Join senior sales, marketing, commercial and operations leaders to share stories of transformation, connect 1:1 virtually and take away actionable ideas.

    • Wednesday, September 30, 2026 –
      Thursday, October 1, 2026
    • St. Regis Hotel | Chicago, IL

The Art of Sales Coverage

Discover how leaders are reconfiguring go-to-market models to ensure the right roles and account coverage resources are in place.

Practice Leadership

Alexander Group Can Help

How can you build upon your existing strengths to create value and reinvigorate differentiated, above market growth?