Alexander Group Media Room

Recent findings from the Alexander Group, "COVID-19 Hospital Leadership Learnings & Future Planning" survey found that most hospital leaders don't expect elective procedures to reach 100% volume this year and budget constraints will continue into 2021.

Technology firms should transform their business models to align with a customer success mandate. Under this mandate, firms should break down their sales, marketing and customer success barriers to create a collaborative environment with the customer — not technology — at the center.

Companies are eager to protect sellers’ compensation and offer incentives for both sellers and buyers to restart sales due to the COVID-19 crisis, according to the results from the Alexander Group’s 2020 Sales Compensation Hot Topics Survey. Featuring 135 participants, the Alexander Group collected survey data in June and published the results in July.

Successful distributors differentiate commercial service levels (CSLs) based on customer need and value. In this series that explores the inputs required to define and differentiate service levels, part one covered inputs — gathering opportunity data, voice of customer and other information required to build CSLs. Here in part two, we examine capabilities and responsiveness — differentiating product and service offerings, response time, solution customization and lead times.

In this article, 14 leaders from Forbes Communications Council, including Alexander Group's Betty Corrado, discuss the most common errors higher-ups in companies make and suggest improvements they can take to reverse or mitigate the damage of their mistakes.

Like a draining reservoir, the COVID-19 crisis revealed some unpleasant sales compensation challenges below the surface. Once sales departments bridged the target incentive pay gap — either partially or fully — they had a chance to look at the sales compensation program. Here are some of the sales compensation challenges they found in the shallows.

The Alexander Group, Inc. announces that findings from their recent Provider Learnings and Future Planning Survey are now available. This current research shows how hospital leaders are addressing the COVID-19 pandemic impact within their institutions, including impacts on patients, revenue, operational budgets, and their long-term future.

In this Media Information Bureau column, Matt Bartels, the Chicago-based leader of Alexander Group’s “Media and Implementation & Change Adoption” practices, believes the evolution of the AE requires new technological skills — talents young professionals possess, but perhaps don’t see as beneficial to a lucrative career in sales.