Booming Wellness Industry Takes Center Stage
Transforming Lives for a Better Tomorrow
Corporate and consumer wellness companies face constant challenges in meeting evolving customer demands. Common challenges include:
- Evolving programs: Providers are developing new programs, updating existing ones and integrating new technologies to provide personalized, interactive and engaging customer experiences.
- Differentiated marketing practices: To remain competitive and stand out in a crowded marketplace, wellness companies must develop unique and effective marketing strategies that resonate with consumers and effectively communicate the benefits of their programs.
- Quality service at an affordable cost: Attracting customers requires providing quality services at affordable prices. Therefore, wellness companies must find ways to reduce costs, promote efficiencies and provide high-quality, high-value programs and services.
Alexander Group helps wellness companies navigate these challenges by providing corporate and consumer wellness expertise. Our first-party benchmarks offer guidance on cost containment and operational efficiency to ensure companies can provide high-quality programs at an affordable price.
How We Help
- Commercial model transformations: Assess, develop and implement growth readiness roadmaps by analyzing market opportunities, identifying key growth drivers and prioritizing initiatives that align with your go-to-market strategy. Ensure that you are well-positioned for sustained revenue growth and profitability. Structure your sales, marketing and service organizations to win in your market and new markets.
- Improve profit & productivity: Calibrate growth to market value and expand profit-driving products while paring back low-value products.
- Focused commercial model improvements: Accelerate revenue growth by improving select areas of your payor commercial model that require optimization. Redesign sales roles and enablement programs. Enhance Marketing strategy and structure. Improve revenue operations, lead generation, segmentation and targeting, job architecture and enablement programs that drive productivity.
- Align sales compensation: Establish sales compensation programs that support shorter planning cycles, new digital product offerings and cross-sell/upsell opportunities.
- Customer experience: Deliver seamless customer experiences across physical and digital interactions to improve revenue growth, market share and customer satisfaction.
Healthcare: Impact of Outpatient Procedures on Commercial ModelsNotable differences between Hospital Outpatient and ASC procedures, and how they impact your commercial model
Participate in Our ResearchOpen Opportunities
- Customer Experience Survey Customer Experience (CX) is the overall impression and perception that customers have based on their interactions with your brand, products and services. Are you delivering best-in-class customer experience throughout all touchpoints of the customer journey, including pre-purchase, purchase and post-purchase interactions?
- Sales Compensation Trends Survey For industry leaders in HR, sales and sales compensation, participants will provide input on 2023 results and program goals and objectives for 2024. Focus areas include quotas, staffing and headcount along with sales comp plan changes around measures, weights, performance periods, MBOs, pay mix and leverage.
- Commercial Practices to Drive Profitable Growth & Valuation 80% of healthcare companies are growing, with 45% having revenue growth goals that exceed their 2022 growth rates. Most healthcare executives are confident that they can achieve their 2023 revenue growth goals, which is the most optimistic outlook since the start of the pandemic.
- Commercial Talent Management Strategies Healthcare firms that consistently realize profitable growth spend 32% less on sales turnover. Why? These organizations have developed effective strategies to support commercial talent management. Discover the five principles to implement an effective and competitive talent program.
- Healthcare Hospital Providers Survey Healthcare executives, physicians and surgeons were recently surveyed to determine their views on current industry trends and investments. From staffing and supply shortages to procedure volume and interaction preferences, discover what healthcare providers are prioritizing for the new year.
- Health & Wellness: Drive Growth Through Customer Experience From before the sale, during the sale and after the sale, establishing a customer experience (CX) strategy that delivers a positive outcome across all touchpoints is essential for health and wellness organizations to drive customer retention and growth. This study provides feedback from commercial leaders across 160 companies on how to develop a successful CX strategy.
- Improving Marketing Pipeline Contribution The marketing channel mix is evolving, highly impacting demand generation performance. Healthcare leaders are investing over 53% more in demand generation which has led to a 36% increase in marketing qualified leads. Determining the right allocation of resources between different marketing channels and initiatives, however, is the challenge to increase conversion rates. How are your demand generation tactics performing?
- Revenue Operations Survey Over 200 executives in sales and revenue operations were surveyed across Business Services, Financial Services, Manufacturing and Distribution, MedTech, Health and Wellness, Media and Technology to determine the leading practices of world-class revenue operations organizations.
- Sales Compensation Hot Topics Survey Over 350 sales compensation leaders across seven industries provided insights on key sales comp topics including costs, quota planning and attainment, profitability, AI’s impact on comp, global comp practices, marketing comp practices and client/deliver services comp practices.
Upcoming Healthcare Events
Precision Pricing: Unlocking Profit to Outperform Competitors SeriesWebinar
Session 3 | Cost-Plus Pricing: Stop Leaving Money on the Table
Intuitively, using cost-plus to set pricing would allow organizations to keep pace with inflation and ensure long-term financial viability. Yet, more than half of B2B organizations failed to keep pace with inflation in this past year. In this webinar, Avy Punwasee of Revenue Management Labs and Kyle Uebelhor of Alexander Group will outline how using value-based pricing in place of cost-plus is essential to commercial success.
– Cost-based pricing versus value-based pricing
– Unlocking customer value and willingness to pay
– Understand the competitive landscape and how that will impact pricing decisions
– Determining the true financial value of your offering
– Change management considerations when migrating to a value-based approach
2:00 p.m. – 2:30 p.m. ET