Insurance

Property & Casualty | Liability | Life

Insurance Industry Shifts: From Traditional to Digital

Whether selling commercial or personal lines across various coverage types, economic uncertainties and changing market dynamics have caused a shift in the insurance industry’s traditional go-to-market (GTM) models.

Customary, exclusive agent channels have steadily eroded as independent agents, large brokers and consultants take market share. In addition, customers turn to online platforms for quick responses and shopping comparisons, potentially bringing market influence back to carriers.

To capture market share, leading insurance companies now focus on these GTM strategies:

  1. Gaining better insights and placing more focus on top customer segments
  2. Assessing and improving the productivity of all channels to market
  3. Harnessing and managing sales through digital means (online and mobile)
  4. Optimizing agent commission and add-on bonus programs
  5. Building out Sales Operations teams independent of core operations

Alexander Group helps leading companies align their GTM models with business objectives, revenue operations, sales operations and sales compensation programs to adapt to changing market forces and achieve growth.

How We Help

  • Assess the effectiveness of current channels: Review current productivity, growth trends and capabilities of independent agents/brokers, dedicated agents, direct sales teams and digital sales. Build an organizational blueprint for sustained premium growth.
  • Define the roles, tools and enablement needed to drive digital channels: Ensure digital channels are cost-effective and harmonized with other sales channels. Harness the power of cutting-edge marketing tools and teams to further enhance growth.
  • Professionalize revenue operations for sales enablement and execution: Improve processes and infrastructure to provide sales and marketing teams with the tools and resources they need to be more effective and efficient. Build out the optimal revenue operations team.
  • Use incentive plans strategically: Critically assess and update commission tables and bonus programs for all external channels (dedicated/independent agents, brokers, consultants). Ensure employee incentive plans are aligned with changing strategies and marketing dynamics.

Participate in Our Research

Briefing Offers

Upcoming Financial Services Events

  • FinTech Channel Partnerships: Building Programs That Scale and Deliver

    Virtual Roundtable

    July 29, 2026 | 11 a.m. – 12 p.m. ET

    87% of FinTech firms plan to increase their channel partner investment over the next two years, but investment alone doesn’t drive results. The real question leaders should be asking is if their program is truly designed to activate the right partners, align incentives and scale profitably?

    Join Alexander Group’s FinTech practice leaders for a complimentary virtual roundtable that will unveil new findings from the 2026 FinTech Channel Partner Report, which is based on 100+ responses from commercial executives across payments, software and value-added services.

    Designed for Channel, Sales, RevOps and commercial leaders at FinTech organizations, this research-backed discussion will surface key investment areas for peers, what’s working and where execution is stalling.

    Five Themes Guiding the Discussion:

    • Channel is outpacing direct. Partner growth is expected to increase 2x compared to overall company growth over the next three years, with 77% of organizations citing partnerships as a strategic priority for FY26.
    • Current partner program incentives are changing. 57% plan to increase partner incentive investment, yet only ~45% see incentives as effective. This is prompting a shift from discounts to performance‑ and contribution-based models.
    • Activation and scaling partners remain a bottleneck. Organizations must prioritize scaling existing partnerships and elevating their partner value proposition, which is an area where over 70% admit they fall short.
    • Enablement is important but underperforming. 52% of companies say enablement is important for partner programs, but only 44% say their efforts are effective. Marketing and Sales playbooks are actionable growth opportunities.
    • AI is gaining ground, but it’s not a silver bullet. 42% of FinTech organizations are using AI to support channel partners and programs (top use cases: sales forecasting, customer segmentation). However, success depends on strong data foundations and disciplined change management.

    What You’ll Learn:

    • See how peers are structuring partner programs for scale. Get a clear view of the program components, investment focus areas and partner types that FinTech leaders are using to grow channel revenue faster than direct.
    • Stress-test your incentive and comp design. Learn how leading organizations are connecting partner incentives to strategic outcomes, instead of just volume and why tier-based benefit structures maximize channel ROI.
    • Close the enablement gap. Understand which tools (playbooks, training, portals, AI-powered segmentation) are driving partner activation and where firms are still falling short.
    • Apply AI to sharpen channel execution. Hear how peers are using AI for forecasting, segmentation and marketing automation in the channel and the best practices that separate successful rollouts from wasted spend.
    • Compare your channel organization. See how FinTech firms are moving from generalist channel account managers to specialized roles in partner development, marketing, customer success and operations.
    • Wednesday, July 29, 2026
      11:00 a.m. – 12:00 p.m. ET
    • Virtual
  • Sales Compensation Symposium: Virtual

    Industry Focus: All

    Revolutionize your approach at the #1 event for sales compensation professionals and all executives who care about sales comp. Designed specifically for senior executives, join industry peers and renowned experts to gain exclusive access to cutting-edge research, emerging trends, real-world case studies and proven best practices in governance, design and administration.

    • Tuesday, August 11, 2026 –
      Tuesday, August 11, 2026
    • Virtual
  • Sales Compensation Symposium: Chicago

    Industry Focus: All

    Revolutionize your approach at the #1 event for sales compensation professionals and all executives who care about sales comp.
    Designed specifically for executives in HR, Compensation, Sales and Revenue Operations that want to use sales comp more effectively.

    Industry Focus: All

    • Thursday, August 27, 2026 –
      Thursday, August 27, 2026
    • Chicago
  • Executive Forum

    St. Regis Hotel | Chicago, IL

    Join senior sales, marketing, commercial and operations leaders to share stories of transformation, connect 1:1 virtually and take away actionable ideas.

    • Wednesday, September 30, 2026 –
      Thursday, October 1, 2026
    • St. Regis Hotel | Chicago, IL

Join our Insurance Community

Alexander Group’s community enables leading executives to share insights and takeaways for immediate use. Participants engage with sales leaders in interactive discussions while gaining knowledge on best practices, pitfalls and challenges.

Practice Leadership

Alexander Group Can Help

Is your go-to-market strategy focused on sales productivity to ensure profitable growth?