Technology Advisory Council:
Join Alexander Group’s virtual roundtables!
Virtual Roundtable sessions will provide a platform for industry leaders to ask questions and share best practices.
Create a Compelling Customer Experience
November 15, 2023 | 2:00 – 3:00 pm ET (11:00 am – 12:00 pm PT) | Virtual
How are technology leaders delivering exceptional customer experiences by evaluating their customer strategy, prioritizing initiatives and investing across the entire customer journey of land, adopt, expand and renew?
Join Alexander Group and top technology executives to take your customer experience to the next level. Learn how to deliver a competitive and high-quality CX at every stage of the customer journey, from pre-purchase to post-purchase interactions. Don’t miss out on this opportunity to gain a competitive edge in today’s market.
During this interactive discussion, we will cover essential topics to achieve industry-leading customer experience, based on Alexander Group’s latest research, including:
- Vision & Strategy: How aligned is the commercial organization to a unified CX vision & strategy?
- Customer Engagement: How do different commercial roles & coverage strategies influence the customer experience?
- Goals & Measurement: How does the commercial organization set and achieve CX goals tied to brand outcomes?
- Processes, Plays & Tools: What engagement plays & technology does the commercial organization use to drive a cohesive customer experience across the buyer journey?