Part 1 of Alexander Group’s (AGI) XaaS Sales Strategy Market Study blog series revealed the five critical XaaS leadership priorities for XaaS model optimization. Part 2 takes a closer look at the first priority: Adapting revenue motions and roles to emerging XaaS buyer journeys.
The XaaS business model centers on recurring revenue through either subscription- or consumption-based pricing. Because of this, recurring revenue business models require tech vendors to engage customers in a new way. Namely, in today’s world, tech companies need to have a continual, ongoing relationship across the entire customer life cycle. The relationship should feel seamless to customers whether they are dealing directly with vendor representatives, partners or digital interaction.
The question for XaaS vendors is, what are the optimal marketing, sales and service motions within XaaS environments? In addition, where and how should XaaS vendors focus their efforts in order to best meet customer expectations? The illustration below (click for larger image) attempts to map the customer life cycle with their vendor from two perspectives: The perspective at the top is from the buyer point of view; the bottom perspective is from the vendor point of view.
Ultimately, best practice is to ensure alignment between these two perspectives and verify successful execution of all roles and resources a vendor brings to bear. As a XaaS vendor, this means adapting outbound activities, processes, roles and coverage that meet the needs of XaaS customers and buyers. While most XaaS vendors are currently in the process of designing and executing their new ILAER strategies, many open questions remain, as do many choices regarding revenue motions, roles and coverage. It’s a discussion well worth having.
Ready to succeed in today’s XaaS environment? Visit our Technology Practice page to learn about our revenue growth methodology and how we can evaluate your go-to-customer model.
Curious to see if your firm is keeping pace with XaaS adoption? Schedule a readout of AGI’s XaaS Sales Strategy Market Study with a tech practice leader today.
Read other parts in this blog series:
1. The Future Is XaaS
Hybrid and pure XaaS firms weighed in on the critical leadership priorities for XaaS model optimization.
2. Case Study: XaaS Buyer Journey
Discover how this high tech company developed an engagement model to span the entire customer life cycle as they transform to an aaS solution provider.