Part 1 of our Digitization series introduced four critical actions and the importance of understanding the buyer journey in digitizing the revenue growth model. How does that insight apply to strategic investments? Part 2 delves into the second critical action: planning revenue motions.
Revenue motions describe how a company connects with customers throughout their engagement with the organization. The second step in digitizing the revenue growth model is to plan which motion to deploy based on buyer journey research and anticipated ROI.
First, examine how customers educate themselves on new products and services. What key words do they search? What trade publications do they subscribe to? Who are key social media influencers? Chances are you’ll find a lot of commonalities to focus your marketing investments.
Next, consider how the target demographic buys products and uses that to drive sales motions. If a high-value client prefers a limited feature trial before buying, adapt your offerings to accommodate that preference. Self-service portals, freemiums and virtual demos are great ways to engage with these types of buyers.
Lastly, think about how the customer wants to engage post-sale and align your service motions and job roles to support those needs. Satisfied customers are more likely to maximize solution adoption and renew subscriptions which provide a continual revenue stream.
Planning revenue motions is a critical step in digitizing your revenue growth model. Understanding the target audience’s engagement preferences helps you invest in the most impactful motions across marketing, sales and service.
Visit the Alexander Group’s Digital Transformation webpage for more resources and insights on how to increase profitability and seller productivity by digitizing revenue growth.
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Today’s Revenue Leaders Must Own the New Digital Customer Journey
Digital technologies are fundamentally changing the way customers engage with you, and if you don’t own it, it may well destroy you.