Transform to a Customer-Centric World
Rajat Mishra, SVP of CX strategy, portfolio and partners at Cisco, shared what his company is doing to drive the customer experience in a customer-centric landscape. This preview of his Executive Forum Keynote revealed some insights on how Cisco is harmonizing sales and service to transform the customer journey and deliver the results that matter most to customers.
Leadership Series: The Changing Customer Contract and the Role of the CRO
Leadership Series: From Sales to Revenue: New Motions Needed
Leadership Series: Techniques in Navigating Revenue Leadership Careers
Leadership Series: The Subscription Economy: The End of Ownership & Beginning of Personalization