In today’s market, investors are rewarding predictable, scalable growth over pure expansion. For technology companies, gross revenue retention (GRR) has become a critical valuation lever. Yet Alexander Group’s latest XaaS research reveals that 70% of XaaS leaders lack clear renewal playbooks to protect their revenue base. Even now, some XaaS companies are still reluctant to pay anyone on renewals or overall account growth.
Additionally, many customer success management (CSM) and account management teams struggle to grow net revenue retention (NRR) due to single-factor segmentation models that create imprecise account potential calculations, territory imbalances and poor rep productivity.
This virtual roundtable brings together technology executives to discuss practical strategies for strengthening GRR and NRR to improve valuation, including:
-The “Rule of 40” reality: How GRR stability drives 80% of tech market capitalization
-From reactive to predictive: Customer health scoring and usage analytics that flag churn risk
-What separates the 30% with effective renewal playbooks from everyone else
-Evolving beyond single factor segmentation models to quantify actual expansion potential
-Next best offer models: Using machine learning (ML) to identify expansion opportunities during renewal conversations
-The 4.3ppt growth advantage: Why data science leaders outperform on retention
By attending, participants will gain access to XaaS-specific benchmarked insights and real-life, tangible data science solutions that directly impact valuation multiples.
-
Thursday, February 5, 2026
2:00 p.m. – 3:00 p.m. ET
-
Virtual