Research Briefing

Business Services: Five Principles of Effective Talent Management

Profitable Growth leaders in the business services industries spend nearly 20% less on sales turnover and are significantly more likely to meet their revenue goals. How are these best-in-class organizations crafting and executing a cohesive commercial talent management strategy?

Alexander Group recently surveyed 250+ commercial leaders in business services to gain their insights on the best practices for developing a talent management strategy that truly brings a competitive advantage.

The report, Five Principles for Effective Talent Management in Business Services, is now available. Highlights include:

  • Companies that invest in employee engagement programs achieve higher customer experience ratings.
  • 1/3 of primary seller roles within business services are hired internally through promotions or functional shifts.
  • Less than 50% of business services companies annually source market data to inform sales pay levels; however, those that do are better able to use pay as a lever for acquiring high-performing talent.
  • Compensation is the #1 reason candidates accept hiring offers and is also the top reason employees resign; the dollar amount, however, is not the only component that matters.

Interested in finding out more on how to develop advanced practices for talent management?

Please complete the form and an Alexander Group representative will be in contact with you soon to schedule your briefing.

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