Providing customer value goes beyond offering products through e-commerce channels.
It requires a unique customer experience that sets you, the distributor, apart from competitors.
STAY AHEAD OF THE GAME
Distributors need to tailor service levels to strike the balance between customer satisfaction and cost to serve.
Manufacturers and distributors experience disconnect between sales comp and revenue growth.
Distributors: Protect & Grow Margin by Differentiating Service Levels – Part 3
New Manufacturing Research: Initial Insights on COVID-19 Response
Manufacturing: Revise Roles & Sales Comp Plans to Drive Growth